The Elder Scrolls Online

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Crates/mount from Prime not dropping

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Chiaroscuro
Chiaroscuro
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Accounts are linked, everything's been well and truly clicked. I've logged off and signed in again, it's been hours now.

Anyone else having issues? Is there a known solve?
Edited by ZOS_Bill on July 12, 2022 1:51PM
  • NeeScrolls
    NeeScrolls
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    Chiaroscuro wrote: »
    Anyone else having issues?
    Whenever possible, be sure to do a quick forum search before posting. Lucky for you, i'm here to help you so you can maybe find answers within these 2 related threads to your same issue--> https://forums.elderscrollsonline.com/en/discussion/609644/amazon-prime-gaming-redeem ....and also the more important & larger thread: https://forums.elderscrollsonline.com/en/discussion/609457/official-discussion-thread-for-receive-special-in-game-items-collectibles-with-amazon-prime/p1
  • Marillea
    Marillea
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    Make sure that your TESO account is connected to Amazon. My fiancé wasn't getting his drops, and after we checked it turns out his account was only linked to Twitch.

    Edit: I know you said everything is connected, but it doesn't hurt to check. Usually we only ever had Twitch drops, and for those only an ESO to Twitch connection was needed. I had to connect my Amazon too before I claimed the Prime loot.
    Edited by Marillea on June 30, 2022 6:20AM
    she/her

    Marillea - Magden - AD 🐻
    Bone-Hilda - Stamcro - AD ⚔️

    Marillea on PC EU
  • KalevaLaine
    KalevaLaine
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    I saw a workaround in the german forum. Log all out, cut the connections and make the connection new to amazon - then it should work.
    💜 シカバネ // PC EU (3600CP)

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  • Sevalaricgirl
    Sevalaricgirl
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    Unlink and relink your Amazon account. If you are on steam, you will need to unlink and relink both Amazon and steam accounts.
  • babygangzsta
    babygangzsta
    Soul Shriven
    I had to un link and re link Amazon to ESO fixed the issue for me.
  • ZOS_Bill
    ZOS_Bill
    admin
    Please try unlinking and relinking your Prime Gaming/Amazon account and ESO accounts. Then relog into the game. If you have tried this a few times and still don't have the rewards, please submit a ticket here.

    As there is another thread discussing this issue, we will be closing the thread. Further discussion can take place in the thread below.

    Official Discussion Thread for "Receive Special In-Game Items & Collectibles with Amazon Prime"
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
This discussion has been closed.