Ordered by importance, here are my top five reasons why:
- A month from launch and your forums still look like something from 1995. No general discussion? Sub-sub-sub forums? Your forum administrator/cm should be ashamed. Who hired this guy?
- Failure to adequately respond to economy exploits.
- Instability of the Mac client. How do you launch with a well documented memory leak? "Oh we'll fix it later, until then you have to relaunch your client every 20 minutes."
- Shallow/boring quests. Cadwell was humorous and interesting but everything else, including voice overs, and the tasks themselves feel really forced and unoriginal. Way too easy and required virtually zero coordination with fellow players. This is an MMO that feels like a single player game without the nuance that makes single player games worth playing. You can easily go 1-VR10 without ever having to interact with another player. Even in veteran content, you don't experience the other factions despite running through their zones. No world PvP, no need to group up for a difficult quest, nothing. Honestly, other players are annoying as they frequently bug or interrupt your single player quest flow.
- Deceptive/inaccurate information for pre-launch. Your community representatives provided a specific launch time (server status online) over a week before pre-launch. Yet the servers were brought online over and hour earlier than was stated. Many players buy pre-launch access specifically to reserve character names
You will notice only one of these reasons has to do with the actual gameplay of ESO. The game is solid in terms of character mechanics (despite vampire bugs, broken Nightblade skills, ect.) but falls way short everywhere else. I believe there is hope for ESO in the future and could see myself returning at some point, but like a customer served bad food, that trust will have to be earned back.