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No High Isle CE Rewards?

vivisectvib16_ESO
vivisectvib16_ESO
✭✭✭✭✭
I booted up the game post patch and don't seem to have any of the collectors edition rewards. Anyone else?
So through endless twilights I dreamed and waited, though I knew not what I waited for.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Could you verify if you're on PS4 or PS5, please? Also do you play on NA or EU?
    Gina Bruno
    Senior Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • nbksaske
    nbksaske
    ✭✭✭
    Same for me, ps4 eu.
  • BronwenD
    BronwenD
    Same for myself and my friend, PS4 EU for me, my friend is PS5 EU
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Thanks, all! We're investigating this now.
    Gina Bruno
    Senior Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • EaRz
    EaRz
    Soul Shriven
    Im on ps5 eu and can screenshot that i purchased it on 6/4/22 from my purchase history. Like the others, no ce rewards.
  • seps42
    seps42
    Ps4 na, no rewards
  • Grendalism
    Same for me too.

    PS4, EU server.

    There’s currently a LOT of zone chat from a lot of unhappy people about this atm.
    Building stuff on EU-PS4 since 2015
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Would you all be able to relog and let us know if the Collector's Edition items are appearing now?
    Gina Bruno
    Senior Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • EaRz
    EaRz
    Soul Shriven
    Found a fix for me. Close app and restart the game. Everything popped up when i did.
  • seps42
    seps42
    Closing app/relogging did not work for me. ..Also off topic but don't want to start new thread cuz already here. High isle zone guide also says I already have all lorebooks?
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    @EaRz @seps42 Appreciate the info! Are you both able to clarify which version you pre-purchased? Was it the Upgrade or the Collection?
    Gina Bruno
    Senior Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Grendalism
    Ok, so closing application and restart give me:

    1. 2 separate in game mails telling me my Summerset & Morrowwind collections are here (but with no attachments…pity, as I’d had them previously).

    2. No new entries in ‘notifications’ of new additions to collections

    3. One dark chivalry crown crate

    4. When I check collections I find the emotes, mount, costume, style and pets…

    Still missing:
    3x high isle treasure maps
    2 x double XP scrolls
    Building stuff on EU-PS4 since 2015
  • Grendalism
    For clarification: I preordered the Collectors Edition.
    Building stuff on EU-PS4 since 2015
  • seps42
    seps42
    I pre ordered ce upgrade. I got no launch day rewards. I'll try totally ps4 restart, see if that makes a difference
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Grendalism wrote: »
    Ok, so closing application and restart give me:

    1. 2 separate in game mails telling me my Summerset & Morrowwind collections are here (but with no attachments…pity, as I’d had them previously).

    2. No new entries in ‘notifications’ of new additions to collections

    3. One dark chivalry crown crate

    4. When I check collections I find the emotes, mount, costume, style and pets…

    Still missing:
    3x high isle treasure maps
    2 x double XP scrolls

    Thanks for this! Just to confirm, the Treasure Maps and XP scrolls would be in your inventory and not your Collections. Did you double check there as well?
    Gina Bruno
    Senior Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • seps42
    seps42
    I left high isle zone, logged out, closed app, shut ps4 down. Got everything coming back! Still have all lorebooks.
  • vivisectvib16_ESO
    vivisectvib16_ESO
    ✭✭✭✭✭
    Would you all be able to relog and let us know if the Collector's Edition items are appearing now?

    PS5 NA, and that worked! Thank you!
    So through endless twilights I dreamed and waited, though I knew not what I waited for.
  • Grendalism
    Grendalism wrote: »
    Ok, so closing application and restart give me:

    1. 2 separate in game mails telling me my Summerset & Morrowwind collections are here (but with no attachments…pity, as I’d had them previously).

    2. No new entries in ‘notifications’ of new additions to collections

    3. One dark chivalry crown crate

    4. When I check collections I find the emotes, mount, costume, style and pets…

    Still missing:
    3x high isle treasure maps
    2 x double XP scrolls

    Thanks for this! Just to confirm, the Treasure Maps and XP scrolls would be in your inventory and not your Collections. Did you double check there as well?



    @Gina
    Thank.

    Yes, the mail eventually came through, but it took another close/reopen of EOS for it to occur.
    Interestingly, it sat as if it was before the Summerset/Morrowwind mails, however I actually received them about 45 minutes earlier.
    Building stuff on EU-PS4 since 2015
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