High Isles Prologue not obtainable

lufy05b14_ESO · June 2022

Anyone else that pre-ordered High Isles find that the prologue quest starter in the in-game crown store is greyed out/not obtainable despite the pop up message on login saying that it should be available?

Mr_Stach · June 2022

lufy05b14_ESO wrote: »

Anyone else that pre-ordered High Isles find that the prologue quest starter in the in-game crown store is greyed out/not obtainable despite the pop up message on login saying that it should be available?

Check your Quests? If you have already sccepted it or completed it on that character, it will be grayed out.

shadyjane62 · June 2022

On the PTS when your main char had done the prologue they could not advance the quest past the third step. Lady Isobel would not interact with you.

Perhaps they disabled it.

lufy05b14_ESO · June 2022

I can't complete something that has never been active in the game...

Today is the first time that pop up notifying us that it is now available has appeared (at least for me)

ZOS_Hadeostry · June 2022

Greetings,

This thread has been moved to the Players Helping Players section, as it is better suited there.

Thanks

fizl101 · June 2022

The high isle prologue was released in April, its worth double checking if you have already completed it

lufy05b14_ESO · June 2022

Well, after initially traveling to the new island, I remembered the NPC Jakarn and his dialogue reminded me that I did, in fact, already do the prologue on this character. It's just been so long it was completely gone from my memory. Woopsie