Who would like to UNSUB and LEAVE the game, and Why?

Edvoli · May 2014

Actually there was no survey when you quit...

Starnes · May 2014

No EU server is my main concern and will cause me to unsub.

jamesharv2005ub17_ESO · May 2014

htoncic wrote: »

I'm really looking forward to the first month coming to an end. Hopefully the drama queens will leave and that will help alleviate the stress on the servers. Then again, I'm pretty sure all of you will keep playing the game while being all dramatic about that quest that you had to relog for to make it work. Coz that's a big deal, yo.

You act like they are actually going to quit. I guarantee these people posting today will still be here months from now.

Lauradana · May 2014

Yes the game has its fair share of bugs, yes the downtimes can frustrate, BUT I and the wife are still having a blast and really enjoying the game going real slow from quest to quest, exploring every inch of this beautiful world and bitching to each other that we do not have enough bag space.

This is the ONLY MMO in my 20 years of playing MMOs online where I have done the first 2 areas 4 times in a row with different chars and enjoyed each time like it was the first time, just because the chars play so differnetly, it is at no time boring. I have not even bothered to level my usual main char (Ranger who just hit level 26 yesterday) higher as a priority because I am excited to see how the other chars do in the same areas.

I have all 8 char slots full and always have the same problem, which damm char should I play today because they are all such fun, so I am perfectly happy with my 6 month sub, after being bitten in the arse by Warhammer, SWtOR, EQ2 and what not, this game is fun for us despite its bugs and bots.

Cill out and try to remember one thing, this game has been out for only one month, and if you sit back and compare it to other launches, well nuff said me thinks.

WylieCoyote1511 · May 2014

I've un subbed also.

Reasons being.

1. Feels like a single player mmo. Why did I buy an mmo to play on my own I must ask myself?

2. The performance/ fps is a joke on my high end machine.

The game has/had potential and could be something great, or the next big thing. But it's up to the dev's now how they want this to go. Or it can just join the other mmo scrap heap.

kasain · May 2014

You do realize that EU servers is a very dumb reason to unsub. I mean if they are not in Europe that's ok. I am in Asia, farther away than EU or NA. But the EU's can get around this issue by getting a VPN. a VPN will be much faster then there EU speeds anyway. Many are free or from 1-3 dollars a month, or like $40 dollars a year. This VPN also would give you access to NETFIX, HULU and any other NA restricted IP address website.

ESO does have ssues, I agree, but this one is easy to get around.

Zhentarion · May 2014

i only unsub cos EU servers are in the US!!

WylieCoyote1511 · May 2014

Zhentarion wrote: »

i only unsub cos EU servers are in the US!!

Bit dramatic if that's the only issue you are having.

But each to their own.

WitchAngel · May 2014

Unsubbed 1 minute after I subbed. Experience has taught me to do this when I am buying a new game.

From that moment, the game has to convince me to sub, not the other way around. Right now, I see strong reasons that I made the right decision.
1) Bug's (most fixed by relogging, but that's no excuse.)
2) Flawed mechanics (animation clipping)
3) Duping, which they claimed to fix the effect of.
4) Devs claiming that duping had no impact on economy (a blatant lie.), not acknowledging the problems of the game and so on.
5) Super flawed mechanics as for some particular builds, making them very OP'ed (despite the ones using that build, constantly whining, saying that it is everyone else who sucks, and should learn to play.)
6) Being social, is made harder than ever.
7) Fanboys constantly claiming that the game is "fine", buying Zenimax time. (I wonder how many of these fanboys are their own employees.)

4) strikes me hard, as it tells me that we are dealing with a company who is no short of lying to make their game look fine (marketing) , when it isn't.
Viral marketing will bite Zenimax right in the buttocks.

Jitterbug · May 2014

Kyle_Roberts wrote: »

dis one tyme we had a lag and i founded sum buggz sooo now i kancel my subscripzon and dem tuk serber downtown for main10ance so now i no be play anymore.

Good, you need to be in school

Kyle_Roberts · May 2014

WitchAngel wrote: »

Unsubbed 1 minute after I subbed. Experience has taught me to do this when I am buying a new game.

From that moment, the game has to convince me to sub, not the other way around. Right now, I see strong reasons that I made the right decision.
1) Bug's (most fixed by relogging, but that's no excuse.)
2) Flawed mechanics (animation clipping)
3) Duping, which they claimed to fix the effect of.
4) Devs claiming that duping had no impact on economy (a blatant lie.), not acknowledging the problems of the game and so on.
5) Super flawed mechanics as for some particular builds, making them very OP'ed (despite the ones using that build, constantly whining, saying that it is everyone else who sucks, and should learn to play.)
6) Being social, is made harder than ever.
7) Fanboys constantly claiming that the game is "fine", buying Zenimax time. (I wonder how many of these fanboys are their own employees.)
4) strikes me hard, as it tells me that we are dealing with a company who is no short of lying to make their game look fine (marketing) , when it isn't.
Viral marketing will bite Zenimax right in the buttocks.

1. New Game expect it to have bugs.
2. Same as above, will fix in due time
3. It is fixed.
4. It hasnt ruined the economy Legendary mats still sell for the same price as they always have (on the EU side anyway, Idk about US)
5. Every MMO has an OP class (changes every patch too when nerfs/buffs are implemented)
6. Agree the social/grouping side of the game isn't good
7. Every game has Fanboys, but they are what makes the game

There is only 1 thing I can agree with you on and that's the social side of the game.

Starnes · May 2014

kasain wrote: »

You do realize that EU servers is a very dumb reason to unsub. I mean if they are not in Europe that's ok. I am in Asia, farther away than EU or NA. But the EU's can get around this issue by getting a VPN. a VPN will be much faster then there EU speeds anyway. Many are free or from 1-3 dollars a month, or like $40 dollars a year. This VPN also would give you access to NETFIX, HULU and any other NA restricted IP address website.

ESO does have ssues, I agree, but this one is easy to get around.

The fact that the servers are not in the EU is one thing.

The other matter is that ZOS is not committing to anything regarding the move dispite saying they would be moved during initial launch.

Initial launch is over and no news, it's deceptive and does not speak well of the company on top of the latency issue.

Also a VPN will not be faster than an EU server and I really could not care less about NETFLIX, HULU or any other US restricted IP.

AlliN · May 2014

1. Most importantly, wasted time in BETA. I was one of those actual idiots, who beta-tested, who thought they can change a thing, help, and make ESO into one of the greatest games of all times. Over 50 pages of feedback, with screenshots, cross testings, XML and LUA code suggestions for interface... all for nothing. The ONLY thing that changed was the vendor crash while selling. Everything else stayed almost the same as on first closed beta session, almost year ago.

Sure, I did not pay for it - but why call it beta then, why waste people's time... for nothing.

2. Lack of reasonable communication. This is a game where we pay monthly to play (or, at least are supposed to), and there are big problems out there without any adressing from the developer. If you want my money on a scheldue, provide service on a sheldue.

3. Customer service/support response time - It's clear they are either understaffed for the project, or are ousorcing SC to a really bad centre. Waiting a week to get ticket answered is far from acceptable. If the game is buggy, and they know it, they should treat customers with greater attention at least

4. Lack of ESSENTIAL components of interface, clunky design that was many times discussed in betas, no effect there, still the same solutions, still the same missing features.

5. HORRIBLE party/mmo experience outside dungeons. Phasing players make it impossible to smoothly quest with a friend, where every entering to a house or mine can result in phase desync and a trip to the shrine and back. Horribly executed public dungeons, whith their anticlimatic zerg rush gameplay, no sense of exploration whatsoever, unless you want to see corpses of enemies the train left behind. Outside of group dungeons this is just a poor single player game where phantoms of other players just mess up your fun.

6. Botting, multiboxing, gold spam - at the moment, even if they clear them out a bit, economy is damaged. There are websites selling duped items instead of gold, so there will be no way telling if someone just bought it or got it from a friend. Too little, to late was done, and things like deleting BOT CHARACTERS instead of accounts are one of the most stupid ideas in MMO history. If that's not enough - they are REFUNDING banned accounts, so botters just buy a new one right away.

7. Electronic Arts inspired "no name and shame" rules. Years ago, botters, cheaters and exploiters were NAMED AND SHAMED by communities exactly for that, to make wrongdoers STAND OUT, to make it a stigma. Now, you might cheat and exploit, and they will pat you on the head and say "naaaa, don't cry, we are going to protect your delicate personality." If someone is PROVEN to exploit or cheat, protecting him is a cancer of community. If there is no proof, by all means ban the accuser.

8. I feel cheated by the map size shown before. I know that those empty spaces will be filled some day, but I honestly did not expect 4 almost same looking zones per faction.

9. Server still in the US. They SAID and STATED there will be EU based server, but at the moment it turned out to be "future project", also known as "lies, lies and more lies".

Surely there are more things, like vampire nonsense, bash exploit etc...

At the moment I wish my account is closed and my game refunded. I'll be back after serious fixes or when the game goes F2P - I'm just sad I wasted 70GBP on this ongoing beta.

pignouf · May 2014

Unsubbed my account and my wife's:

- Annoying bugs from beta are still here.
- Grouping sucks
- Did the final assault quest (jump naked to death 50x to complete the quest...seriously).
- Veteran System -> Grind Party
- Coldharbour should be renamed in BotHarbour, we did all the quests inside without killing something, bots took care of it.
- PvP broken

We'll maybe come back in 6 months.

ZakyUchiha · May 2014

Why I'm unsubbing:

1. Maintenance in prime time in EU
2. Countless bugs, which prevents progress and forces you to relog/restart client.
3. No communication from the staff (it's getting better, at least they post on the forums now)
4. Imbalanced PvP, most are DK's / Sorc vamp and most top players abuse this, so there's no way to get Emperor.
5. Infinite Loading screens (mostly Cyro, but also dungeons, teleporting etc.)
6. Bots
7. Not enough content at VR10 (Only 3 VR6-VR10 dungeons, only Cyro is fun, but look 4. & 5.)

That's my list, I might have forgotten some.
I might re-sub when Craglorn releases.

Chanz · May 2014

I am going to unsubscribe for the weekend. Why? Well, where to start...

1. My friends have already unsubscribed, mostly because of bugs and the phasing system. A lot of times our quests ended bugged because of the phasing, even though they are supposed to work just fine. Group play is a pain in PvE except public dungeons. It is sickening that players need to work around bugs to get what they want... and wait for a long time for fixes. There are bugs from early beta tests which still are not fixed. They did not even mention them in the upcoming patch.
2. Lack of communication from Zenimax.
3. Terrible customer service. They mostly use automated bots to reply to player issues.
4. Veteran content is just bad. The more you progress, the more emptier the zones are. Boredom kills the fun completely.
5. Broken vampire/class skills synergy. Everybody just copies the DK vampire builds and destroys PvP with it, while PvP is the best thing in the game right now.
6. Players limiting content for other players (werewolf/vampire spawns to get infected) and asking for gold.
7. Quests are a bit repetitive and boring. Instead of voice acting, they should have improved this aspect.
8. Botting, although they have shown signs of fighting them. But still, they are going to find other ways to bot. A system vs bots should have been implemented.
9. Unexpected maintenances, especially at prime time. Mostly without any information.
10. Feeling like i still play beta. The game should not have been released at this time, because a lot of ironing out was needed. Even now, i still feel like a rat in a laboratory, while they do tests on me. I think the game will be ironed out when it hits on consoles... that's probably what Zenimax has been aiming to do since the launch - test the game and release it as ready for consoles. Screw this.
11. THE WORST THING - lag. Huge lag in Cyrodill. What is the point of having a EU server in the USA? As long as it is in the USA and not in EU, this is the only reason needed to unsubscribe if nothing else.

At this stage, the game just cries for F2P. Hell, there are F2Ps out there that do most of the things a lot better than Zenimax right now, which i see as a insult and a slap in the face as a customer who has spent money on it. A lot of money.

This game has potential, but the launch was forced too early. I honestly wish it becomes an AAA game (currently it is far away from it, no matter what fanboys say). Going to wait until things get fixed and improved, then i am going to subscribe again.

WylieCoyote1511 · May 2014

ZakyUchiha wrote: »

Why I'm unsubbing:

1. Maintenance in prime time in EU
2. Countless bugs, which prevents progress and forces you to relog/restart client.
3. No communication from the staff (it's getting better, at least they post on the forums now)
4. Imbalanced PvP, most are DK's / Sorc vamp and most top players abuse this, so there's no way to get Emperor.
5. Infinite Loading screens (mostly Cyro, but also dungeons, teleporting etc.)
6. Bots
7. Not enough content at VR10 (Only 3 VR6-VR10 dungeons, only Cyro is fun, but look 4. & 5.)

That's my list, I might have forgotten some.
I might re-sub when Craglorn releases.

How is this prime time?

gurgnir · May 2014

Until recently I was a big Elder Scrolls fan but I've unsubbed from ESO and my continued poor ingame experience is souring my attitude toward the Elder Scrolls in general. I can't escape the feeling that we're being wrung for money as Zenimax Online cut corners with their Customer Support, Development, and Comms. Hoping that people will continue to pay them money for an unsatisfactory product.

Given the number of serious bugs that were reported at (or prior to) early access launch and weren't fixed, it's quite clear that Zenimax Online aren't employing enough Development staff. This is the only reasonable explanation for major duplication exploits (that were reported in beta) not being fixed until three weeks into launch, along with numerous other bugs that were reported in beta and weren't fixed.

Zenimax's communications aren't the best, either. I don't understand why important service information is usually hidden away on the forum, often with barely an explanation as to why the servers are down, other than 'they're down and will be back up later'. Whenever later is, is anyone's guess.

Comms aside, I'm sure Customer Support are doing what they can to cope with all the requests for help. They're probably another team that doesn't get enough support. But I'm quite disatisfied with their methods.

I can't even begin to count how much time I've wasted attempting CS approved bug workarounds that don't work and clearly aren't workarounds. I'd much prefer CS got back with a simple: "Yeah, it's a known bug. We do/don't know what's causing it but the Development team know about it and are working on getting it fixed for the next patch. It sucks, I know, but thanks for reporting it." Such a response would be much better than feeding me crap that clearly doesn't work, like "run away and then run back into range", "log out for twenty minutes then log back in" or "/reloadui until it works".

While Elder Scrolls Online is visually and aurally appealing, it's certainly one of the buggiest and dingiest games I've ever played. Bugs interrupt my play on a daily basis, meaning I've rolled five characters because four are stuck at one quest or another. Gold sellers flood my chat box on a daily basis. My mailbox is spammed by gold sellers on a daily basis. Bots ruin my public dungeon experience on a daily basis. And recently, lag has been ruining my group dungeon experience.

Since launch day, this game feels like it's gotten worse, not better. For every bug that is fixed, it feels like ten more are encountered. And for every bot that is supposedly banned, ten more seem to take its place.

On this form and in the games current state, I'd have to be an idiot to pay Zenimax to continue playing the game.

WitchAngel · May 2014

Kyle_Roberts wrote: »

WitchAngel wrote: »

Unsubbed 1 minute after I subbed. Experience has taught me to do this when I am buying a new game.

From that moment, the game has to convince me to sub, not the other way around. Right now, I see strong reasons that I made the right decision.
1) Bug's (most fixed by relogging, but that's no excuse.)
2) Flawed mechanics (animation clipping)
3) Duping, which they claimed to fix the effect of.
4) Devs claiming that duping had no impact on economy (a blatant lie.), not acknowledging the problems of the game and so on.
5) Super flawed mechanics as for some particular builds, making them very OP'ed (despite the ones using that build, constantly whining, saying that it is everyone else who sucks, and should learn to play.)
6) Being social, is made harder than ever.
7) Fanboys constantly claiming that the game is "fine", buying Zenimax time. (I wonder how many of these fanboys are their own employees.)
4) strikes me hard, as it tells me that we are dealing with a company who is no short of lying to make their game look fine (marketing) , when it isn't.
Viral marketing will bite Zenimax right in the buttocks.

1. New Game expect it to have bugs.
2. Same as above, will fix in due time
3. It is fixed.
4. It hasnt ruined the economy Legendary mats still sell for the same price as they always have (on the EU side anyway, Idk about US)
5. Every MMO has an OP class (changes every patch too when nerfs/buffs are implemented)
6. Agree the social/grouping side of the game isn't good
7. Every game has Fanboys, but they are what makes the game

There is only 1 thing I can agree with you on and that's the social side of the game.

1) Not this amount of bugs. It's close to recordbreaking. Devs should stop pushing the limits in this area. (bugs which have been reported in beta.)
2) Same. (reported in beta.)
3) The economy is still broke. Many dupers went straight through the ban wave, with as much gold as they could ever dream of spending x 10.
4) Invalid comment, as the duping (also reported in beta.) has been around since day 1. It wasn't something which suddenly were here, and then were gone the next day.
5) The lack of communication from Zenimax about whether this is a problem or not, is a big problem to me.
7) All fanboys do, is turn the blind side to the flaws of the game, pretending the game is meant to be like this. This does in no way make the game. It help make a broken game.

The lack of honest communication from Zenimax about 2, 3, 4, 5 & 6, gives me a strong impression that they are incapable of fixing these flaws easily, and seriously considers letting them be, hoping the discussion about them implodes.

jjissinkb16_ESO · May 2014

kasain wrote: »

You do realize that EU servers is a very dumb reason to unsub. I mean if they are not in Europe that's ok. I am in Asia, farther away than EU or NA. But the EU's can get around this issue by getting a VPN. a VPN will be much faster then there EU speeds anyway. Many are free or from 1-3 dollars a month, or like $40 dollars a year. This VPN also would give you access to NETFIX, HULU and any other NA restricted IP address website.

ESO does have ssues, I agree, but this one is easy to get around.

so.... apart from having a currently lousy connection, your solution as a paying customer is to pay even more money for something completely different that may not even work just to be able to get the service you'd expect ?

is it not up to the people who distribute the game to ensure everyone can enjoy it within reasonable levels ?

dobrt · May 2014

Pretty simple here, when "I" feel the game is worth paying a subscription "I" will pay one. At this moment "I" do not feel this product which "I" feel is still in mid beta phase is worth paying a subscription.

"Typical new game" or "all MMO's have these problems" just doesn't cut it for me. I don't expect perfect, but this release was not even acceptable.

One would think after almost 20 years of MMO's, someone would get it right by now.

ZakyUchiha · May 2014

WylieCoyote1511 wrote: »

ZakyUchiha wrote: »

Why I'm unsubbing:

1. Maintenance in prime time in EU
2. Countless bugs, which prevents progress and forces you to relog/restart client.
3. No communication from the staff (it's getting better, at least they post on the forums now)
4. Imbalanced PvP, most are DK's / Sorc vamp and most top players abuse this, so there's no way to get Emperor.
5. Infinite Loading screens (mostly Cyro, but also dungeons, teleporting etc.)
6. Bots
7. Not enough content at VR10 (Only 3 VR6-VR10 dungeons, only Cyro is fun, but look 4. & 5.)

That's my list, I might have forgotten some.
I might re-sub when Craglorn releases.

How is this prime time?

I didn't say this time. But most times before, they did it around 4PM-8PM.

Thunder_Downunder · May 2014

unsubed myself and my daughter. Just winding down on the free days. We might come back in a few months but as it stands this game is a fail as an MMO and a fail as a single player. Back to Skyrim for me.

WylieCoyote1511 · May 2014

gurgnir wrote: »

Until recently I was a big Elder Scrolls fan but I've unsubbed from ESO and my continued poor ingame experience is souring my attitude toward the Elder Scrolls in general. I can't escape the feeling that we're being wrung for money as Zenimax Online cut corners with their Customer Support, Development, and Comms. Hoping that people will continue to pay them money for an unsatisfactory product.

Given the number of serious bugs that were reported at (or prior to) early access launch and weren't fixed, it's quite clear that Zenimax Online aren't employing enough Development staff. This is the only reasonable explanation for major duplication exploits (that were reported in beta) not being fixed until three weeks into launch, along with numerous other bugs that were reported in beta and weren't fixed.

Zenimax's communications aren't the best, either. I don't understand why important service information is usually hidden away on the forum, often with barely an explanation as to why the servers are down, other than 'they're down and will be back up later'. Whenever later is, is anyone's guess.

Comms aside, I'm sure Customer Support are doing what they can to cope with all the requests for help. They're probably another team that doesn't get enough support. But I'm quite disatisfied with their methods.

I can't even begin to count how much time I've wasted attempting CS approved bug workarounds that don't work and clearly aren't workarounds. I'd much prefer CS got back with a simple: "Yeah, it's a known bug. We do/don't know what's causing it but the Development team know about it and are working on getting it fixed for the next patch. It sucks, I know, but thanks for reporting it." Such a response would be much better than feeding me crap that clearly doesn't work, like "run away and then run back into range", "log out for twenty minutes then log back in" or "/reloadui until it works".

While Elder Scrolls Online is visually and aurally appealing, it's certainly one of the buggiest and dingiest games I've ever played. Bugs interrupt my play on a daily basis, meaning I've rolled five characters because four are stuck at one quest or another. Gold sellers flood my chat box on a daily basis. My mailbox is spammed by gold sellers on a daily basis. Bots ruin my public dungeon experience on a daily basis. And recently, lag has been ruining my group dungeon experience.

Since launch day, this game feels like it's gotten worse, not better. For every bug that is fixed, it feels like ten more are encountered. And for every bot that is supposedly banned, ten more seem to take its place.

On this form and in the games current state, I'd have to be an idiot to pay Zenimax to continue playing the game.

I feel stupid just for buying this game. I promised myself I wasn't going to buy any more mmo's, as every single one has turned out to be a flop (my opinion).

I guess I just thought this one was gonna be different, but nope.

WitchAngel · May 2014

dobrt wrote: »

Pretty simple here, when "I" feel the game is worth paying a subscription "I" will pay one. At this moment "I" do not feel this product which "I" feel is still in mid beta phase is worth paying a subscription.

"Typical new game" or "all MMO's have these problems" just doesn't cut it for me. I don't expect perfect, but this release was not even acceptable.

Only fools write "all new MMO's have these problems.". It's quite obviously correct, but does in no way serve as an excuse for the next game to carry on the trend.
The people who writes this, can't wrap their head around that the only noticeable effect their post will have, is for the next game to come out with just as many, or even more bugs.
Another persons bad actions, doesn't make your own bad actions better.

Brakkar · May 2014

I know this was asked before, but... Can I have your stuff?
I am not trolling you, just saying why this should go to waste, that's all.
I also ask this because I enjoy playing this game, most of the time anyway and will be staying here for foreseeable future (at least next 3 months of my sub).

MrMT · May 2014

I too was surprised to find no survey asking why I cancelled.

Zaxq · May 2014

Myrddraal wrote: »

Syndiaan wrote: »

How about if you don't like the game you just unsubscribe and leave instead of crying on the forums about it? Go create a perfect MMO since you know everything.

So you dont want players to talk about what they find wrong about games? Are we all to live in a "pretend that all is perfect world"?

Talking about problems is fine. I dont want to appear crazy - but how about, maybe, offering some sort of solution or making that criticism constructive? I know, i know, totally absurd idea.

Making these threads isnt about that, its about attention seeking.

Heck, I'd even put money on the OP still playing this game next week, and next month and likely still being here in 6 months time.

flow.currypoteb17_ESO · May 2014

cause of Broken Vamp-*** in PVP

WitchAngel · May 2014

Zaxq wrote: »

Myrddraal wrote: »

Syndiaan wrote: »

How about if you don't like the game you just unsubscribe and leave instead of crying on the forums about it? Go create a perfect MMO since you know everything.

So you dont want players to talk about what they find wrong about games? Are we all to live in a "pretend that all is perfect world"?

Talking about problems is fine. I dont want to appear crazy - but how about, maybe, offering some sort of solution or making that criticism constructive? I know, i know, totally absurd idea.

Making these threads isnt about that, its about attention seeking.

Heck, I'd even put money on the OP still playing this game next week, and next month and likely still being here in 6 months time.

Most of the problems, are first served in a constructive way. But that's like talking to a wall. You know what most people do when they talk to someone and they don't get an answer?

Yup, that's right, they get upset.