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Windows 11 - no place to enter access code to sign into eso account to purchase crowns

bluemoon_tonight
bluemoon_tonight
Soul Shriven
I've been trying to log into my eso account on windows 11 to purchase crowns from the crown store. I receive the email with the access code with no problem but there is nowhere to input the code. It appears that Window 11 is not showing the window where you input the code. I have tried everything I can find related to security access to eso, allowing popups, etc. but nothing seems to fix this issue. I have searched everywhere on the internet for a solution but can't find the answer. Has anyone else had this problem and found a solution? I can sign in on the tablet or my phone but not on my computer. Never had this issue with windows 10, only since updating to windows 11.
Edited by ZOS_Hadeostry on May 10, 2022 3:02AM
  • jwporrett
    jwporrett
    ✭✭
    I'm having the exact same problem trying to log into the PST! Very frustrating.
  • JanTanhide
    JanTanhide
    ✭✭✭✭✭
    I have Windows 11 and the Code Redemption box pops up ok for me. Suggest trying a different Browser. I am currently using Firefox and Brave and they both work.
  • JanTanhide
    JanTanhide
    ✭✭✭✭✭
    I meant "Redeem Code" box.
  • bluemoon_tonight
    bluemoon_tonight
    Soul Shriven
    I have tried a different browser and the same thing happens - no code box showing - even tried different laptops - no go. Cannot figure out how to fix this! There must be some setting that I'm missing but I can't figure it out!
  • Belegnole
    Belegnole
    ✭✭✭✭✭
    I've had the same sort of issues. I found that a different browser that did not have pop-up blockers or ad blockers worked. You may need to try a couple of them. If all else fails try Opera or something you don't currently use.
  • Elrond87
    Elrond87
    ✭✭✭
    any of you guys on windows 11 get a problem with reloging ?it just freezes having to restart pc to get out of it pressing windows key displays a image of the game from some hours ago
    PC|EU
    cp2698
    20 characters
  • ZOS_Hadeostry
    Greetings,

    This thread has been moved to the PC Technical Support section, as it is better suited there.

    Thanks
    Staff Post
  • ZOS_Bill
    ZOS_Bill
    admin
    @bluemoon_tonight

    The thread linked below has some troubleshooting to try where another player ran into a similar issue entering the access code.

    Cannot enter access code anywhere on the login screen of the website
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
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