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free play trial account

Roukoru
Roukoru
✭✭✭
some of my friends tried to play during free play event, but atleast 3 attempts to create trial account failed.
We performed step-by-step instructions from https://www.elderscrollsonline.com/en-us/freeplay , receive configmation emails -- but all created accounts aren't trial and offer only to buy game.
Can be trial activated somehow? Or, may those accounts be removed to try again next time?
Edited by ZOS_Lunar on April 20, 2022 7:57PM
置之死地而后生 (In the land of death -- fight!)
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