Crossing my fingers that the support will finally really look into it!

I definitely had random items dispear before and never come back and I was mad enough when it was one piece of light armour golden. This much going missing is ridiculous

What I find strange about this story is that your friend exactly knew what was in his inventory/crafting bag and therefore could tell which items and how much of these were missing. My crafting-bags are filled with plenty of stuff and I really really rarely look into that bag and count how much of which item I have. So if all of a sudden plenty of items are now missing or reduced in quantity I more or less barely would notice it honestly.

Sure, loosing that many items is strange and definitely should be looked into by ZOS, but for some reason this sounds like the whole story wasn't told here either.

From a technical perspective all items we have in our bags/crafting bags/guild bank and so on are just entries in a DB that are added or removed via transactions, at least it should be this way. Transactions guarantee that the DB will never be in an inconsistent state and therefore avoid unintended data loss/altering. Via a transaction log one could also trace back the history of events that led to the current state. Therefore if the issue is somehow related to a DB issue, ZOS has the possibility to trace that back and take further actions upon the outcome. However, such a procedure requires manual investigation, probably restoring a previous backup of the DB and stuff like that that takes up some time.

If this issue is related to DB issues then we would probably read plenty more threads/comments about suddenly loosing items here in this forum. As the claim here seems to target only certain items of particular quantity and for the most parts seem to affect only a single player (for now) I somehow doubt a problem with DBs here but more of an individual issue. Either your friend got hacked, he shared his account with somebody or he isn't telling the truth.

For the former two cases a connection log in your account-settings would for sure be benefitial to quickly see at which timepoints which IP connected to your account (either the account page or logged into the game). While IP spoofing isn't that complicated and therefore the log doesn't give you 100% guarantee, most people will not be in a position to do that easily. In addition it also requires the "attacker" to know some details about your system which s/he only has when somehow connected to your network. What is more likely though is that some family member used that account in the absence of that guy and did something to those items.

The latter case of making up a story might be a case where your friend maybe just wants some attention for some unknown reasons. He of course might also have auctioned the items previously and forgotten about those, or some recently installed addon listed those items for way to few gold in one of the guild store. At least I have heared about such a thing in WoW where an addon called WeakAura was able to sell certain items automatically to vendors, post items to the auction house or even send the author of that WeakAura your gold before the player affected even realized what just had happened. The basic intention of this addon was to actually monitor your character and hint you about certain cooldowns on abilities or certain enemy abilities and the like, but it was that powerful that it basically could do things to your character without you even noticing something. Having read that certain players got banned recently probably for the usage of certain addons here in ESO might hint someone in a similar direction eventually.

In the end, we as players can just guess what might be the case here. To me, as mentioned, something about this story doesn't feel right and we don't have access to the full story somehow.

If high-value items were specifically removed from my craft bag, I'd have to assume my password was compromised.

Kessra wrote: »

What I find strange about this story is that your friend exactly knew what was in his inventory/crafting bag and therefore could tell which items and how much of these were missing.

When Zinpix told me his story I thought the same at first and asked him about it.
Me: "1. You said it's around 1300 Iridium, 3000 Turpen, 4000 Elegant Lining, 1000 Grain Solvent, 4000 Terne Platings. Is that correct and everything? (...)
2. How do you know that those are the approx values that you lost? Barely anyone keeps track of what they have in their bag and I don't want people to get suspicious when reading these values. (...)"
Zinpix: "1/2. Every week I go through my stuff to make my sales quota, normally tuesday afternoon. Its been some time, since so the best estimates would be in my post. But for the last 6-8 weeks I have been buying Iridium platings, and I know the MM said 17+ M at some point and I havent sold any, just kept buying when i saw them. So thats what i noticed and reported first, then I just checked MM and made upo the number 1300. As for the other stuff I have noticed the approximate amount since I sell off every week, since they are easy to sell u remember approximate amounts. So in the cases of the other stuff I just nopticed that they were close to zero when I remember I posted some and the approximate ammount I should have left."


And I can promise you that my guildie didn't just make it up for attention and I think it's even quite rude to assume that. I'm also not quite sure what else I should tell here, I forwarded this story for Zinpix and it is the whole story. I don't even know what I should hide here.

We also made sure that all these items were not sold or listed in any store with AddOns. Even though the sheer amount of items already makes clear that one can't accidentally list them.

Thanks @Sylvermynx but Zinpix got the standard "you will get a new forum invitiation within 48hrs" kinda mail, so I believe this is getting sorted already! Leaving the ticket ID for that here too anyway in case my assumption is wrong: ID 211217-002234

SeaGtGruff wrote: »

Considering the types of materials involved, my first guess-- if this was not theft or some kind of rollback-- is that the player is reconstructing gear which is using the materials; perhaps they're using reconstruction as a way to store excess Transmute Crystals or whatever? I'm not saying that that's what's happening, but that would be my first guess.

If you store transmutes you obviously make items that don't use upgrade materials. Despite the transmute limit being 1000 and making items costing 25+ so theres literally no way to burn that amount of mats by reconstructions.
Also, Banshee already said that they checked every possibility on where the items could have disappeared to

Muttsmutt wrote: »

wolfie1.0. wrote: »

Muttsmutt wrote: »

wolfie1.0. wrote: »

get an answer or resolution here

to this, and kevin's reply, i think at this point there's also the concern that the issue itself, and how it could have happened, warrants acknowledgement. the amount of in-game items&gold lost is very severe, and at this point it stands to reason that players should be given some sort of explanation, rather than be left with a sense of paranoia over what it could be that causes this.

Unless a lot larger portion of the population comes forward and indicates a loss of items during the same period we can't assume it's anything except an isolated incident. We are also getting this information second hand without supporting evidence.

As you noted there may be concerns or paranoia over this now and that is precisely why they don't respond to tickets in the forums.

even if it is an isolated incident, the severity alone warrants close inspection from the relevant teams.
otherwise, it just becomes a face-eating-leopards discussion, where we can sit around and say "well, leopards never ate MY face, so why should i be concerned". if it's something that can happen at all, that in itself is a big issue, it doesn't need to happen to a large percentage of the playerbase. even with a small incidence rate, it means there is something wrong somewhere within the game systems, something that needs to be addressed.

i do understand why ZOS is conservative with replying to such matters, or tickets in general, but the cat is out of the bag- pretending there's no cat isn't going to prevent people from reading this topic (which has all rights to exist and be public) and wondering if THEIR items will disappear sometime down the line.

the fact that this issue exists is public, and the affected player (and in this case, their peers) has all right to make it public. now it's public, given that it has great potential for creating paranoia and worry within the playerbase, it is reasonable to expect ZOS to acknowledge it more than merely reminding people that tickets aren't going to be resolved on the forums- which is fine, but there's more at play here than just that.

even a simple "we're looking into the possible causes" would do wonders.

I won't disagree, but even assuming that this is 100% legit, what do we know? We know stuff went missing from the craft bag. That's it. We don't know anything else and that's not really enough information to issue any kind of warning. There are many many ways that stuff could get zapped and given the circumstances we may actually never know. So it's really just a hey this happened to this one person type of thing and we don't know why situation.

Thanks for bringing this to the forums Banshee!

I just got access to the forums and will try to contact Kevin.

The only thing which kept me in the game so far is the friends Ive made in game, my guild(s) and progress group.
I am quite tired, disappointed and disillusioned at the moment, but the support here helped me feel a bit better.

//Zinpix

Hey @ZOS_Kevin. I just noticed I can't DM you because I'm still new to the forums and don't have the permission to send direct messages yet. Could you please check in with me?