Items worth 26m+ missing - ESO support refused to clear things up

daim

ADarklore wrote: »

daim wrote: »

I dont really care how their database works, its not my job. I just dont want to lose stuff. Im pretty sure im in a majority here.

Hopefully this will be looked into, in Detail! Its highly worrying.

I'm kind of curious as to WHY this is highly worrying when so far it's only been ONE person here with this problem at this time? If there were more than one, I'd be concerned... but 'highly worrying' over one person's incident... yeah, I'm not worried at all.

In case you missed it theres another fella reporting missing crafting items too on this thread and third one missing some collectables. Ofc I nor you can know if those are true or false claims. Hopefully the devs know.

nightstrike

daim wrote: »

ADarklore wrote: »

daim wrote: »

I dont really care how their database works, its not my job. I just dont want to lose stuff. Im pretty sure im in a majority here.

Hopefully this will be looked into, in Detail! Its highly worrying.

I'm kind of curious as to WHY this is highly worrying when so far it's only been ONE person here with this problem at this time? If there were more than one, I'd be concerned... but 'highly worrying' over one person's incident... yeah, I'm not worried at all.

In case you missed it theres another fella reporting missing crafting items too on this thread and third one missing some collectables. Ofc I nor you can know if those are true or false claims. Hopefully the devs know.

Assuming the latter reference is me, I can look up the ticket number if you like.

daim

Thanks but I have no need for it nor do I have any reason to doubt you. Not sure if it would make any difference to above suspicious persons though. I do hope youll get your stuff back though and if the devs havent looked into, they really should.

nightstrike

daim wrote: »

Thanks but I have no need for it nor do I have any reason to doubt you. Not sure if it would make any difference to above suspicious persons though. I do hope youll get your stuff back though and if the devs havent looked into, they really should.

My issue was addressed satisfactorily. My reason for bringing it up was to highlight that lost items occur more often than they should, they occur for individuals, and while support is absurdly difficult to work with to get lost items addressed, they do eventually come through after 50 to 100 emails.

FeedbackOnly

nightstrike wrote: »

daim wrote: »

Thanks but I have no need for it nor do I have any reason to doubt you. Not sure if it would make any difference to above suspicious persons though. I do hope youll get your stuff back though and if the devs havent looked into, they really should.

My issue was addressed satisfactorily. My reason for bringing it up was to highlight that lost items occur more often than they should, they occur for individuals, and while support is absurdly difficult to work with to get lost items addressed, they do eventually come through after 50 to 100 emails.

^ suddenly my 3 no longer looks bad.

Yeah though it truly happens. I remember to big events for it too.

* Storage boxes of vMA weapons and gold jelwery

* Trading in housing - I got caught in this one.

Edit vanishing mail too

All cases gear or items just vanished

BansheeVT

SeaGtGruff wrote: »

Maybe it's just me, but I think this whole thread smells a bit suspicious, starting with the accusatory wording of the title.

It's not meant to be accusatory but to show where we were at when I wrote this thread for Zinpix.
He handed in a ticket -> standard response, he responded -> standard response, he responded -> no help & farewell, he responded -> not a crown item and they can't tell where the items went.

We simply wanted them to clear things up for us and say "looks like you destroyed them, might be an AddOn but that's everything we can say from here, the issue for sure isn't on our side" or "sorry, the items were faulty, we removed them from the game" or whatever. Because by that point we ran out of ideas and didn't want him to lose more and more items without knowing what's even going on or that this same incident would happen to other players.

I have no interest whatsoever in spreading threads that are not true and risking my reputation as a GM here, 1/4 of the folks that commented are from my Co-GMS and my trading union. I simply wanted to help a guildie that needed help. I know Zinpix quite well and even though I also had my suspicions at first, I knew he wouldn't simply lie to me for attention or what other reasons some of you gave here. I think some more love and support between ESO players would help all of us.

BansheeVT

To share the happy end with all of you (I hope I'm allowed to do that):
After Zinpix got in contact with Kevin, the support escalated the ticket. 3 days later someone else responded to Zinpix, letting him know that they do not see the items leaving the account but also can't seem them on the account currently. Which means we still don't know where they went but as a one time expection Zinpix got a good part of the items back, which (after 2.5 weeks of support tickets, disappointed chats with me and this long forum thread) is a good outcome in his opinion.

Thank you again Kevin and everyone that commented here for helping him with that!

acw37162

When I came back after a year and half off I was missing at least ten golded out items

I couldn’t tell you if they took anything from my crafting bag or not I have so much garbage in there.

The only time I keep on top of in the bag is gold platings because jewelry crafting and holding out jewelry sucks.

Mayrael

To those who say they don't know how much of what they have in craft bag. I have hundreds of millions worth of stuff in there, literally, and I may not know every single piece of stuff I have, but I do know the total amounts, and I would notice the disappearance of any of it as soon as I looked in the craft bag.

I don't know the case but even a reply from ZOS like "Unfortunately dear player, we found out that your materials were used up on such and such day" or "We found out from the logs that the materials were exchanged on such and such day with such and such player" would satisfy me more than a reply like "Unfortunately we can't help you because we can't".

Maybe there's a second bottom to this story but the ZOS response itself leaves a lot to be desired.

nightstrike

Mayrael wrote: »

Maybe there's a second bottom to this story but the ZOS response itself leaves a lot to be desired.

See my previous post. It's how it always works.

starkerealm

SeaGtGruff wrote: »

nightstrike wrote: »

I've submitted a lot of tickets over the years. Things almost always get resolved, but it takes an alarming amount of work, perseverance, hundreds of emails begging for someone to actually look into your issue, and frankly sometimes calling and leaving a ton of voicemails. Eventually, you'll find someone nice, though. And when you do, that person will instantly solve the problem, because it's absolutely trivial for them to 1) look at the logs, 2) explain what happened, and 3) restore items if it's warranted. Sadly, most just don't want to do those things, so they lie and say it's impossible.

EDIT: I forgot to add, when they close your ticket without fixing it, it does usually help to fill out the survey and complain that they closed it without fixing it. That tends to alert a higher level person (sometimes) who looks into it and fixes it.

If you've ever worked in any kind of customer support in an organization, you might know that an organization will typically have rules and procedures in place for different levels of employees. You shouldn't assume that every single support rep is even authorized to do whatever it is you think they should be doing.

Also, sometimes you tell the rank and file support agents that something can't be done, not because the tools don't allow it, but because doing so will have catastrophic consequences elsewhere. I'm reminded of the story about the guy who got customer support to remove some of his achievements (because of an issue where they didn't properly register), and it ended up bricking his character, and causing all sorts of weird issues with his account.