The BEST COMMUNITY MANAGER - TRIPLE A AWARD honors the woman and/or femme identifying person who has brought gamers together, inspired others, and raised industry standards during the last 12 months. This person will have led the social initiative for a game that raised the bar of what gaming communities can become.
GinaLBruno - Coming up on 14 years at ZeniMax Online Studios, Gina is one of the Community Managers for The Elder Scrolls Online. While you may recognize Gina as a co-host from ESO livestreams or various QuakeCon panels, she has also managed numerous community programs over the years to help support and elevate some of the amazing streamers, content creators, and passionate players from the #ESOFam. When Gina isn’t busy writing patch notes, she enjoys DIY projects, tinkering with her car, obsessing over dogs, and of course – playing games!
Considering it's an award specifically for marketing it's probably more to do with all those contests and tie-in hastag things ZOS keep running on social media than how they respond to individual tickets or forum posts, which presumably wouldn't be Gina's job anyway.