Sylvermynx wrote: »
Well, I actually got an email from a CS rep from AT&T and she stated that yes, they were (like with Wolfmaster's situation here) blocking Trion, and to contact Trion CS to have them "discuss removal of the block" with AT&T.
TeruKisuke wrote: »Sylvermynx wrote: »
Well, I actually got an email from a CS rep from AT&T and she stated that yes, they were (like with Wolfmaster's situation here) blocking Trion, and to contact Trion CS to have them "discuss removal of the block" with AT&T.
If I am understanding this correctly—AT&T is blocking companies, but telling you to go to that blocked company to convince AT&T to unblock them?
Wtf?
Wolfmaster wrote: »I'll see you in-game my forum friends
You ZOS employees come too and allow us to make amends
Let's all be a family and be advantageous
You'll soon find out that kindness is contagious
Cheers all!
Wolfmaster
TeruKisuke wrote: »Sylvermynx wrote: »
Well, I actually got an email from a CS rep from AT&T and she stated that yes, they were (like with Wolfmaster's situation here) blocking Trion, and to contact Trion CS to have them "discuss removal of the block" with AT&T.
If I am understanding this correctly—AT&T is blocking companies, but telling you to go to that blocked company to convince AT&T to unblock them?
Wtf?
Sylvermynx wrote: »TeruKisuke wrote: »Sylvermynx wrote: »
Well, I actually got an email from a CS rep from AT&T and she stated that yes, they were (like with Wolfmaster's situation here) blocking Trion, and to contact Trion CS to have them "discuss removal of the block" with AT&T.
If I am understanding this correctly—AT&T is blocking companies, but telling you to go to that blocked company to convince AT&T to unblock them?
Wtf?
Yes - I was told to give them a copy of the email and "suggest" that they contact AT&T regarding "possibly being unblocked". And it happened to Wolfmaster as well just this week.
AT&T is seriously persnickety when it comes to game companies....
spartaxoxo wrote: »
That was the part that I really thought was crazy town banana pants.
Hi @Wolfmaster. We touched base with Customer Service and they should be reaching out to you sometime with next steps to resolve your issue.
We will look into the AT&T issue on our end.
spartaxoxo wrote: »TeruKisuke wrote: »Sylvermynx wrote: »
Well, I actually got an email from a CS rep from AT&T and she stated that yes, they were (like with Wolfmaster's situation here) blocking Trion, and to contact Trion CS to have them "discuss removal of the block" with AT&T.
If I am understanding this correctly—AT&T is blocking companies, but telling you to go to that blocked company to convince AT&T to unblock them?
Wtf?
That was the part that I really thought was crazy town banana pants.
FeedbackOnly wrote: »Hi @Wolfmaster. We touched base with Customer Service and they should be reaching out to you sometime with next steps to resolve your issue.
We will look into the AT&T issue on our end.
Hugs, thank you before helping them. It was so sad to read about such a passionate and poetic guy away from eso.