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I need customer service to answer me. Please.

  • TeruKisuke
    TeruKisuke
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    Sylvermynx wrote: »

    Well, I actually got an email from a CS rep from AT&T and she stated that yes, they were (like with Wolfmaster's situation here) blocking Trion, and to contact Trion CS to have them "discuss removal of the block" with AT&T.

    If I am understanding this correctly—AT&T is blocking companies, but telling you to go to that blocked company to convince AT&T to unblock them?

    Wtf?
  • Wolfmaster
    Wolfmaster
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    Today my friends it is time to rejoice
    My ZOS hero finally arrived and made a brave choice
    My account is alive, I've logged in and played
    Even in all my guilds, I have stayed
    Time flows slowly when you are apart from that you love
    So trust me my friends, keep it as close as a glove
    Whether it be a game, a friend, or a lover
    Treat them with kindness and show one another
    That you appreciate everything that they do
    Even if its not something for you
    Life is too short to spend it alone
    Without others to share its never a home
    So the lessons I've learned during this trial
    Put away the game and sit with your wife for a while
    Rub her feet if that's what she needs from you
    If they happen to stink avoid saying pew
    Give them attention and feed them your love
    You'll soon find that they coo like a dove
    If you do this when your game becomes a priority
    You'll no longer have to seek your wife's glaring authority
    Because you've taken the time for her needs
    She'll gladly support your trip back into the weeds
    Be thankful too for those who work behind the scenes
    The quiet professionals who work to fix your dreams
    Though they may not be vocal, they are often working hard
    We should give them some credit, perhaps a song for the bard
    So with my lessons firmly in hand
    My characters reunited and ready to stand
    My forum rhymes must for now come to an end with my plight
    But for those who supported I offer this insight
    Balance your life, this is a must
    Give your spouse your love and undying trust
    Teach your children the value of moderation
    Take them outside and hide their telecommunication
    Value your friends, both in flesh and virtual
    They will be by your side when the world is hurtful
    Love one another, though we know each other not
    We are still all gamers, a silly lot
    Lend a hand to a newbie player'
    Teach him to fish or to kill a bear
    To be kind is so rewarding
    Toxicity is dead and can be quite boring
    I'll see you in-game my forum friends
    You ZOS employees come too and allow us to make amends
    Let's all be a family and be advantageous
    You'll soon find out that kindness is contagious

    Cheers all!

    Wolfmaster



  • Sylvermynx
    Sylvermynx
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    TeruKisuke wrote: »
    Sylvermynx wrote: »

    Well, I actually got an email from a CS rep from AT&T and she stated that yes, they were (like with Wolfmaster's situation here) blocking Trion, and to contact Trion CS to have them "discuss removal of the block" with AT&T.

    If I am understanding this correctly—AT&T is blocking companies, but telling you to go to that blocked company to convince AT&T to unblock them?

    Wtf?

    Yes - I was told to give them a copy of the email and "suggest" that they contact AT&T regarding "possibly being unblocked". And it happened to Wolfmaster as well just this week.

    AT&T is seriously persnickety when it comes to game companies....

    @Wolfmaster - great to hear that! Persistence can eventually pay off. And btw, I really enjoyed your poetry!
  • spartaxoxo
    spartaxoxo
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    Wolfmaster wrote: »
    I'll see you in-game my forum friends
    You ZOS employees come too and allow us to make amends
    Let's all be a family and be advantageous
    You'll soon find out that kindness is contagious

    Cheers all!

    Wolfmaster

    I am glad that it's all worked out for you! And I really enjoyed all of your poetry! It was entertaining, got your point across, and I thought a good way to vent your frustration. I'm also never gonna get an email through at&t so I learned a little something too. Best wishes in game! Hail, adventurer!
  • spartaxoxo
    spartaxoxo
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    TeruKisuke wrote: »
    Sylvermynx wrote: »

    Well, I actually got an email from a CS rep from AT&T and she stated that yes, they were (like with Wolfmaster's situation here) blocking Trion, and to contact Trion CS to have them "discuss removal of the block" with AT&T.

    If I am understanding this correctly—AT&T is blocking companies, but telling you to go to that blocked company to convince AT&T to unblock them?

    Wtf?

    That was the part that I really thought was crazy town banana pants.
  • TeruKisuke
    TeruKisuke
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    Sylvermynx wrote: »
    TeruKisuke wrote: »
    Sylvermynx wrote: »

    Well, I actually got an email from a CS rep from AT&T and she stated that yes, they were (like with Wolfmaster's situation here) blocking Trion, and to contact Trion CS to have them "discuss removal of the block" with AT&T.

    If I am understanding this correctly—AT&T is blocking companies, but telling you to go to that blocked company to convince AT&T to unblock them?

    Wtf?

    Yes - I was told to give them a copy of the email and "suggest" that they contact AT&T regarding "possibly being unblocked". And it happened to Wolfmaster as well just this week.

    AT&T is seriously persnickety when it comes to game companies....
    spartaxoxo wrote: »

    That was the part that I really thought was crazy town banana pants.

    Sounds like Middle School.

    "I'm not friends with Becky anymore. She offended me so I'm not gonna talk to her. Martha, tell her to apologize if she wants to be my friend again!"
  • SeaGtGruff
    SeaGtGruff
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    I'm glad you were able to get everything straightened out in the end.
    I've fought mudcrabs more fearsome than me!
  • LalMirchi
    LalMirchi
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    At last, good news! Very happy for @Wolfmaster

    All's well that ends well :)
  • FeedbackOnly
    FeedbackOnly
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    ZOS_Kevin wrote: »
    Hi @Wolfmaster. We touched base with Customer Service and they should be reaching out to you sometime with next steps to resolve your issue.

    We will look into the AT&T issue on our end.

    Hugs, thank you before helping them. It was so sad to read about such a passionate and poetic guy away from eso.
  • Wolf_Eye
    Wolf_Eye
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    spartaxoxo wrote: »
    TeruKisuke wrote: »
    Sylvermynx wrote: »

    Well, I actually got an email from a CS rep from AT&T and she stated that yes, they were (like with Wolfmaster's situation here) blocking Trion, and to contact Trion CS to have them "discuss removal of the block" with AT&T.

    If I am understanding this correctly—AT&T is blocking companies, but telling you to go to that blocked company to convince AT&T to unblock them?

    Wtf?

    That was the part that I really thought was crazy town banana pants.

    Yeah AT&T email is just terrible if you're a gamer. You're much better off with gmail or even yahoo mail.
  • Wolf_Eye
    Wolf_Eye
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    ZOS_Kevin wrote: »
    Hi @Wolfmaster. We touched base with Customer Service and they should be reaching out to you sometime with next steps to resolve your issue.

    We will look into the AT&T issue on our end.

    Hugs, thank you before helping them. It was so sad to read about such a passionate and poetic guy away from eso.

    I agree! Thank you for helping, Kevin! You are made of awesome!
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