Wolfmaster wrote: »

So the remedy has been made and the accounts are all flush
The goblins have their gold and yet my characters remain hushed
I've delivered a scroll about AT&T's blockage
Explaining why I received no notice of my lockage
Provided a new contact with a delivery guarantee
But still, it seems no one wishes to speak with me
Day 6 it is now since I've ventured within
My hopes of reuniting are wearing too thin
The bank says the goblins have been given their gold
So why do they leave me here in the cold?
Because they are goblins and their hearts are of stone
They laugh at my plight as I sit here alone
As my eyes grow clearer with the passage of time
I see that to them I'm nothing but slime
Why should I stay, though I've invested so much
In a place where the goblins now rule and the devs have lost touch
My faith begins to waiver my trust has been lost
Shall I let them go, whatever the cost?
Perhaps this last plea will catch wind and be heard
To imagine that I could play today would of course be absurd
But here's to a wish that falls on deaf ears
Don't lose me now after so many years

Ticket# 211101-005535 and 211104-004630

Someone help this poor yet humourous sap

This topic may raise a brow
But you may ask, how?
Well, let me explain as it is quite simple
Sometimes not being to login can feel like the itch of a pimple
The morale of the story..
Be careful of with whom you mingle!

*jokes and yes I tried poetry too*

Stefirex wrote: »

Wolfmaster wrote: »

To make matters worse, I also found out why I have not been receiving any e-mails from customer service. Apparently, AT&T has some ongoing issues with both Bethesda and Ubisoft where e-mails from their customer service IPs have been blacklisted. They never even make it to my inbox because they are automatically returned. I contacted AT&T and they said it is a known issue, but the only way they can fix it is if Bethesda contacts them and requests to be removed from their blocked list through the AT&T Postmaster at abuse_rbl@abuse-att.net That is the only way to get themselves off the e-mail block list. Guess in the meantime I'm going to change my user e-mail to a google account...now if I could only log in to do it..

At this point, you need to change your account email address to one at gmail or outlook! AT&T can not block those emails.

They can't...the are blocked from account information

Day 8 is here with no end in sight
No one from ZOS has heard my plight
With no game to play and time to kill
My eyes fill with tears and begin to spill
With no monsters to slay or players to beat
My wife insist that I rub her feet
My desk sits unused, now a perch for the cats
I miss Wayrest sewers and its smelly rats
My food has no flavor, my drinks have gone flat
My wife has me shopping for a new yoga mat
ZOS hero please save me soon
I fear for my life with the passing moon
Instead of traveling the Badlands and fighting a dude who looks like Darth Maul
I'm planning a trip to the local strip mall
I'll sit in the corner and watch as they shop
Wondering if my guild has given me the chop
If ever I do get back in the game
I'm afraid that things will never be the same
My friends will move on and leave me behind
New guilds to sell I will have to find
Yoga mats, goats, and my wife's smelly feet
In-game or out I must accept my defeat
The trends have been set, new habits are born
Resistance is futile, compliance the norm
Perhaps yet you'll save me from a horrible death
But trust me, I won't hold my breath
So thank you for your help, I mean it with all insincerity
You've ruined my life and sent me to therapy

Ticket# 211101-005535 and 211104-004630

Aw darn hope it gets worked out and you get back ingame :'(

Come on someone help him!

@ZOS_GinaBruno @ZOS_GinaBruno @ZOS_KaiSchober @ZOS_GregoryV

You guys you said you would do better with bans? So what's going on?

Araneae6537 wrote: »

FeedbackOnly wrote: »

Come on someone help him!

@ZOS_GinaBruno @ZOS_GinaBruno @ZOS_KaiSchober @ZOS_GregoryV

You guys you said you would do better with bans? So what's going on?

To be fair, this one was for a legitimate reason, canceling a payment. I think that causes a permanent ban with some services but I don’t know for sure. My husband and I check with one another if there’s a charge we’re unsure about. OP does have my sympathies and I hope they can get everything sorted out.

He cancelled charge back and is already paying for eso again though.

Reading this story is sad. From happy go lucky player to a player down into spiteful and depressed in player

This is so sad and scary to read. I'd be so scared if this was me. All those hours spent in my houses, all those quests and achievements and crown items, gone... Please help this man... 🙏

I don't understand why nobody can help this situation. Just simple update on ticket.

I have about six or eight e-mail addresses, for various reasons, and they're all through mail.com, pretty solid site with a fairly aggressive spam filter, but it just dumps them into a separate folder, they don't keep you from ever seeing them like at&t.

[/quote]To be fair it seems they have tried to reach you but part of the problem is AT&T. I wonder if you can contact AT&T support and ask why the emails aren't getting through too. My guess is the CS agent is still unwisely using the email associated with the account.

Also I recommend you tweeting this to information to https://mobile.twitter.com/BethesdaSupport?ref_src=twsrc^google|twcamp^serp|twgr^author

@ZOS_GinaBruno @ZOS_Adrikoth @ZOS_Kevin [/quote]

I have spoken directly with AT&T Postmaster and she said that it is a known issue and that sometimes legitimate email servers do get blocked. She said that the blocked individual (or in this case company) has to contact them and request to be removed from their block list. Nothing I can do there, I gave ZOS the information, but I don't know if they did anything with it. I will try the twitter route, but I've never really used it before so I'll have to figure that out. At first, there were a couple of mods here that were relaying information from customer service for me, but I haven't heard anything from them all week. I'm sure they are busy with other things. I do greatly appreciate the advice that other players have jumped in here and given and I hope my silly updates have at least entertained a few of you. If anything changes I'll be sure to let you all know.

Wolfmaster wrote: »

I'm having a hard time understanding how to use twitter or even find a specific person, I apologize for being twitter dumb, but do you think you could help me out?

Sure thing. I am on mobile but I'll do my best. So first you need to go to the Bethesda support page. Once you have signed up for Twitter, the link I gave you should take you directly to it. Here it is again.
https://mobile.twitter.com/BethesdaSupport?ref_src=twsrc^google|twcamp^serp|twgr^author

You can also search Bethesda support in the search bar or google Bethesda support Twitter. As long as you're still signed into twitter, you should be able to interact with them immediately.



It looks like that. Make sure you click the black button that says follow so that they can send you direct messages (DM) in the future. A DM is a private message and requires both parties follow each other.

Next you'll first need to send them a public message to make them aware of your issue. Click the blue tweet button and it should start a reply to them.



You are limited in the number of characters you can use so be precise. Once your message is composed just hit tweet and it will send.



I haven't used Twitter in ages but I think you'll get a notification if they respond to you. If not, you can check their responses to people yourself by going to Tweets and Replies.



There you'll see their responses to various people who needed help and they have responded to. They respond fairly quickly so keep your eyes peeled for your own request.

Due to the nature of your request they will probably ask you to take it DMs and will probably look into making sure the ticket responses are going to the right email.

Hopefully they will get you sorted out.

ZOS_Kevin wrote: »

Hi @Wolfmaster. We touched base with Customer Service and they should be reaching out to you sometime with next steps to resolve your issue.

We will look into the AT&T issue on our end.

Thanks a bunch, @ZOS_Kevin !!! I will wait patiently for any word from them. I greatly appreciate you taking the time to relay that information for me. Trust me, as soon as I have access to my account I will be changing the contact e-mail to a gmail account. At&T has been a world of issues for so many things. Like I said before, you guys often have a thankless job so today I just want you to know that you are APPRECIATED!

Wolfmaster

Sylvermynx wrote: »

This is exactly why I quit AT&T years back - at that time (2013) it was Trion Games they were blocking, and I was having so much trouble with getting emails I needed that I finally threw up my hands and went completely to gmail. Besides, once I'd done that, it developed that gmail was an absolutely wonderful spam trap, so I've never left!

Are you sure that wasn’t on Trion World’s end? Lmao! We can say a whole lot about how they handled a bunch of things. My experience with them was very, very long. It’s a shame how things worked out in the end.