No access to blackwood even though I bought it.

VoidMech · June 2021

I bought a Blackwood CE and activated it to my account on the 30th of May, at the time I didn't receive the pre-order bonuses but I thought it might be a little delayed, now on release the game acts as if I have no copy of Blackwood and I cannot teleport into the new zone. UserID: @VoidMech Do you have any idea how long this fix could take? I was looking forward to getting the new mythic items and trying out Rockgrove but I'm currently unable to.

ZOS_Adrikoth · June 2021

Hey there @VoidMech

If you haven't already, please be sure to submit a support ticket with us at help.elderscrollsonline.com so that we can investigate this issue for you.

VoidMech · June 2021

I made a ticket before posting on the forum, I thought I'd post here too just to see if others had this issue and to make it known, as support are likely quite busy at the moment. Thanks for the quick reply though @ZOS_Adrikoth

certik · June 2021

I have same problem. Bought Blackwood CE upgrade but didnt get it till today. Already submited ticket 210601-001714. Everytime time I bought upgrade directly from ZOS even for higher price and this is my reward. Cant play when others can. Really sad.

daedalus1975 · June 2021

Same issue here, since I bought the upgrade two days ago.

I opened a ticket and received some responses, now I've updated the ticket with new infos and I still wait for further assistance.

Alendrin · June 2021

I think every person who bought blackwood over the weekend is affected

daedalus1975 · June 2021

Yep it's possible...

I hope they will resolve this issue... it's very frustrating can't go where many of your friends are right now...

ZOS_Bill · June 2021

@VoidMech

Would you be able to provide us with your ticket number? This will allow us to check and ensure the ticket is in the right place.

ZOS_Bill · June 2021

@certik

We have sent you a forum PM with an update on your open ticket.

VoidMech · June 2021

ZOS_BillE wrote: »

@VoidMech

Would you be able to provide us with your ticket number? This will allow us to check and ensure the ticket is in the right place.

My ticket number is: 210601-001645 @ZOS_BillE

Menthane · June 2021

Good evening,

I'm afraid I suffer from the same issue. I bought a standard Blackwood upgrade on May 30 which shows properly on both my account and billing history. However the new wayshrine is greyed out and Blackwood doesn't show up in my collection.

My ticket number from earlier this afternoon is 210601-002174.
I'd be glad if you could please check its current location, @ZOS_BillE.

Menthane · June 2021

Thank you for your awesome work, it's all solved now! Cheers for your Escalation team for its quick answer.

gman04 · June 2021

I’m having the same problem.

I bought a standard Blackwood upgrade on May 31st which shows properly on both my account and billing history. However the new wayshrine does not show up and Blackwood doesn't show up in my collection.

Ticket # 210601-005300

ZOS_Bill · June 2021

@VoidMech and @gman04 - I have sent each of you a forum PM with updates on your open tickets

@Menthane - Thank you for letting us know the issue is now resolved.

VoidMech · June 2021

Fixed

Torma · June 2021

I have a similar issue (the account no longer shows Blackwood as activated on it despite it previously showing it). I purchased the Blackwood CE upgrade about a month ago, I activated the code on my account, the account status updated on the website with the Blackwood CE upgrade, I got the in-game pre-order mount (I can still see it on the select screen for a character that was using it but it is no longer in my collections).

I logged in on Blackwood release day and it told me I don't have Blackwood and asked me to upgrade. My account now shows as Greymoore edition, not Blackwood anymore, and the pre-order items are no-longer available. I contacted support several days ago and I'm still waiting on the issue to be resolved.

I was told by support in my initial response that it was an issue for people who purchased the upgrade on the 30th, but that's not when I purchased or activated my account. I don't think the first agent to process my ticket actually read the details.

My ticket number is 210601-002019

ZOS_Bill · June 2021

@Torma

We have sent you a forum PM to provide an update on your current ticket.

Leithkorias336 · July 2021

Having the same issue myself I bought the game about 3 months ago now from the crown store, and saw it was purchased, but on release date on the Xbox One it is blacked out.

ZOS_Bill · July 2021

@Leithkorias336

As recommended earlier in the thread, if you are missing Blackwood you will need to contact customer support for assistance.

Leithkorias336 · July 2021

ZOS_BillE wrote: »

@Leithkorias336

As recommended earlier in the thread, if you are missing Blackwood you will need to contact customer support for assistance.

How do I do this is it the same username and password that I use here in the forums to login to the customer support page?

Dagoth_Rac · July 2021

Leithkorias336 wrote: »

ZOS_BillE wrote: »

@Leithkorias336

As recommended earlier in the thread, if you are missing Blackwood you will need to contact customer support for assistance.

How do I do this is it the same username and password that I use here in the forums to login to the customer support page?

I believe customer support uses your game account, not forum account.

Irvblitzer · July 2021

Good evening all,

I'm having the same issue. I bought blackwood on the 9th June. Had some fun with it and unlocked a companion. Recently however I realised that I had lost access to Blackwood area as well as some of the unlocks that came with the bundled expansion.

I've opened a ticket - 210704 005935.

I have email clarifications from activation, unlocked waypoints and a companion following me around leveling up as normal as proof 😂

Thankfully I'm still in Elsweyr otherwise I'd be quite annoyed!

ZOS_Chiroptera · July 2021

@Irvblitzer

Just wanted to confirm that your ticket is in the right queue and someone will help address the issue soon. Thanks for your patience.

Dhrune · October 2021

I bought a standard Blackwood upgrade thru steam and I´m having the same problem. Can`t access it, it asks me to upgrade.
Ticket nº 211001-003958

Could you please check the problem?
Thanks in advance

ZOS_Adrikoth · October 2021

Hey there @Dhrune

We can confirm that your ticket is in the right place and it will receive a response as soon as a member of our support team is available.

Thank you for your patience!

Dhrune · October 2021

Thank you for the quick response Adrikoth!