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Problem with connection and ISP

abdelrhman.alhadiprb18_ESO
Good day
The game has been working fine last year with a good ping, after a year I tried to log back in but I couldn't do that and I get a connection error. I have tried a vpn and it worked fine and I have been able to log in and update the game files and everything but the only issue is since I'm using a vpn the ping is quite high.
so my question is why can't I log in using my own connection, is my country blocked by Bethesda or did my ISP blocked eso servers?
Note: I'm living in Sudan.
  • ZOS_Bill
    ZOS_Bill
    admin
    @abdelrhman.alhadiprb18_ESO

    What is the exact connecion error that you're getting?

    Linked below is some connection troubleshooting that may help with the error.

    Connection Troubleshooting - Technical Support - The Elder Scrolls Online
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • abdelrhman.alhadiprb18_ESO
    Error 210 "PatchManifestError_DownloadFail"

    But If I use a VPN the games lunches normally.
  • Nestor
    Nestor
    ✭✭✭✭✭
    ✭✭✭✭✭
    The Patch Manifest Error is something you can ignore. Just reload the Launcher.

    Note, there is no patch today.

    Try using a shortcut to the ESO64.exe to launch the game.
    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • abdelrhman.alhadiprb18_ESO
    I reloded the Luncher many times still no luck, but if I use a vpn the game lunches without any errors.
    I tried this PATHPING AND TRACERT on the EU server where I have my Char https://help.elderscrollsonline.com/app/answers/detail/a_id/30903

    and I get this
    Tracing route to 195.122.154.1 over a maximum of 30 hops
    
      0  SHEEP [192.xxx.x.x] 
      1  192.xxx.x.x 
      2     *        *        *     
    Computing statistics for 25 seconds...
                Source to Here   This Node/Link
    Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
      0                                           SHEEP [192.xxx.x.x] 
                                    0/ 100 =  0%   |
      1    2ms     0/ 100 =  0%     0/ 100 =  0%  192.xxx.x.x
    
    Trace complete.
    
    
    Tracing route to 195.122.154.1 over a maximum of 30 hops
    
      1     2 ms     2 ms     2 ms  192.xxx.x.x
      2     *        *        *     Request timed out.
      3    76 ms    35 ms    36 ms  197.254.209.85 
      4    56 ms    45 ms    52 ms  197.254.209.65 
      5    39 ms    33 ms    34 ms  197.254.209.1 
      6    51 ms    33 ms    35 ms  197.254.209.102 
      7   109 ms   132 ms    99 ms  mei-b1-link.ip.twelve99.net [62.115.57.65] 
      8   129 ms   102 ms   112 ms  mei-b5-link.ip.twelve99.net [62.115.125.194] 
      9   143 ms   120 ms   122 ms  ffm-bb1-link.ip.twelve99.net [62.115.124.58] 
     10     *        *      134 ms  ffm-b11-link.ip.twelve99.net [62.115.124.117] 
     11   136 ms   114 ms   138 ms  dtag-ic319285-ffm-b11.ip.twelve99-cust.net [213.248.93.185] 
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
    
    Edited by abdelrhman.alhadiprb18_ESO on September 7, 2021 11:37AM
  • Nestor
    Nestor
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    ✭✭✭✭✭
    This does not look like ESO blocking this traffic in your case. Duetsch Telecom is where your tracert is dying, not the last hop

    1 <1 ms <1 ms <1 ms my.meraki.net [192.168.100.1]
    2 * * * Request timed out.
    3 9 ms 10 ms 8 ms xxxxxxxx.res.spectrum.com [x.x.x.x]
    4 10 ms 10 ms 18 ms crr01nrictx-bue-3.nric.tx.charter.com [x.x.x.x]
    5 17 ms 14 ms 14 ms bbr01dllstx-bue-2.dlls.tx.charter.com [x.x.x.x]
    6 12 ms 12 ms 11 ms prr01dllstx-bue-3.dlls.tx.charter.com [96.34.3.69]
    7 12 ms 11 ms 10 ms dls-b23-link.ip.twelve99.net [62.115.180.82]
    8 36 ms 29 ms 29 ms atl-b24-link.ip.twelve99.net [62.115.123.201]
    9 41 ms * * ash-bb2-link.ip.twelve99.net [62.115.125.129]
    10 121 ms 118 ms 119 ms nyk-bb2-link.ip.twelve99.net [62.115.136.200]
    11 119 ms 119 ms 119 ms ldn-bb1-link.ip.twelve99.net [62.115.113.21]
    12 120 ms 121 ms 119 ms ldn-b2-link.ip.twelve99.net [62.115.122.189]
    13 119 ms 117 ms 118 ms dtag-ic323085-ldn-b2.ip.twelve99-cust.net [62.115.50.19]
    14 131 ms 132 ms 131 ms f-eh1-i.F.DE.NET.DTAG.DE [62.154.18.70]
    15 150 ms 141 ms 140 ms 195.122.154.1
    Edited by Nestor on September 7, 2021 12:10PM
    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • abdelrhman.alhadiprb18_ESO
    hmmm how can I resolve this??
    Edited by abdelrhman.alhadiprb18_ESO on September 8, 2021 8:29AM
  • ZOS_Bill
    ZOS_Bill
    admin
    @abdelrhman.alhadiprb18_ESO

    Since the issue seems like your connection getting block on route to our servers, you should try contacting your ISP to see if they have any ongoing issues.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
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