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Loging problem

peacedi
peacedi
Soul Shriven
Hello. I have a problem. Every time I enter the game, I need to accept all license agreements and set up the game. How to fix it?
  • ZOS_Bill
    ZOS_Bill
    admin
    @peacedi

    Are you getting any specific error message in the ESO Launcher?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • peacedi
    peacedi
    Soul Shriven
    @ZOS_BillE No, no errors, just every time I enter the game as the first time after installation.
  • ZOS_Bill
    ZOS_Bill
    admin
    @peacedi

    If your launcher appears to be redownloading or repatching the game, please exit the launcher, reopen the launcher, and then try the following workarounds based on what the Launcher's button says:

    1. If the "Play" button reads "Install"
    • Click the install button, and start downloading.
    • Once the download begins, shutdown the launcher.
    • Restart the launcher.
    • Expand the Game Options menu (Cog wheel located above the News Feed).
    • It should say Updating…., under that it should say Cancel. Click Cancel.
    • The expanded tab should now change to include "Repair". Click Repair, and wait for it to finish.

    2. If "Play" button reads "Pause" during the download process:
    • Expand the Game Options menu (Cog wheel located above the News Feed).
    • If the tab says "Installing…", restart the launcher.
    • When the tab says "Updating….", Click Cancel.
    • The expanded tab should now change to include "Repair".
    • Click Repair, and wait for it to finish.

    The repair process will go through a loop of verify -> download -> verify until all the files are repaired. The progress bar will therefore go from 0 to 100 multiple times before it finishes. It is possible that the system will need to download large files.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • peacedi
    peacedi
    Soul Shriven
    @ZOS_BillE I have no buttons Install or Repair, i only have a button Play. Before writing, I tried to do Repair. Now I did Repair again and again it didn't help.
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Greetings @peacedi

    We're sorry to see that this issue has persisted. If you haven't already, please go ahead and submit a support ticket with us at help.elderscrollsonline.com
    The Elder Scrolls Online - ZeniMax Online Studios
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  • peacedi
    peacedi
    Soul Shriven
    @ZOS_BillE I can't figure out which category should I write to? Tell me please
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Hello @peacedi

    Please use the Technical Support category when submitting your ticket.
    The Elder Scrolls Online - ZeniMax Online Studios
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