Anyway for Zos to help with scam?

Cameron991 · August 2021

I was buying crowns from someone and they scammed me 450k is it possible for zos to help in anyway? I checked and it’s not their main account from the looks of it because it’s new(I should have checked prior to buying) so is it possible to somehow get my gold back or get the items?

Amottica · August 2021

Report it to Zenimax and have your screen shots of the conversation ready to provide.

I’ve seen mentioned on the forums some have had success while others have not. No guarantees.

Cameron991 · August 2021

Amottica wrote: »

Report it to Zenimax and have your screen shots of the conversation ready to provide.

I’ve seen mentioned on the forums some have had success while others have not. No guarantees.

I sent in a ticket and replied with a video and screenshot I really hope they can help. This really sucks:((

Lady_Galadhiel · August 2021

Sometimes they help some other times they won't, as Amottica said,no guarantee.
Best of luck hope you get your gold back.

Cameron991 · August 2021

Lady_Galadhiel wrote: »

Sometimes they help some other times they won't, as Amottica said,no guarantee.
Best of luck hope you get your gold back.

Thank you I really hope so

Cameron991 · August 2021

Amottica wrote: »

Report it to Zenimax and have your screen shots of the conversation ready to provide.

I’ve seen mentioned on the forums some have had success while others have not. No guarantees.

Is it better to submit a ticket from game or some other way?

ZOS_Chiroptera · August 2021

Hello @Cameron991. There are two ways to submit a ticket--via the in-game help menu or at help.elderscrollsonline.com, and you can use either one.

Cameron991 · August 2021

ZOS_Chiroptera wrote: »

Hello @Cameron991. There are two ways to submit a ticket--via the in-game help menu or at help.elderscrollsonline.com, and you can use either one.

Awesome thank you!

ZOS_Bill · August 2021

@Cameron991

If you have any issues submitting a ticket please let us know. You can also post your ticket here if you need help checking the current status.

Cameron991 · August 2021

ZOS_BillE wrote: »

@Cameron991

If you have any issues submitting a ticket please let us know. You can also post your ticket here if you need help checking the current status.

Thank you! I submitted a ticket but haven’t gotten a response in 2 days so far

(

ZOS_Bill · August 2021

@Cameron991

What is your current ticket number?

We can look up the status of your ticket to ensure it is being handled correctly.

Cameron991 · August 2021

ZOS_BillE wrote: »

@Cameron991

What is your current ticket number?

We can look up the status of your ticket to ensure it is being handled correctly.

Is the question reference the ticket number? If so my question reference number is 210808-005036

ZOS_Adrikoth · August 2021

Thank you for providing your ticket number @Cameron991

We can confirm that your ticket is open and with the right team, but please be aware that updating your ticket multiple times will put it at the end of the line and delay the response time.

Thank you for your understanding and a member of our support team will reach out to you as soon as possible.

Cameron991 · August 2021

ZOS_Adrikoth wrote: »

Thank you for providing your ticket number @Cameron991

We can confirm that your ticket is open and with the right team, but please be aware that updating your ticket multiple times will put it at the end of the line and delay the response time.

Thank you for your understanding and a member of our support team will reach out to you as soon as possible.

Okay thank you so it won’t close if I don’t respond to the message? That’s why I was adding to the ticket because the email said if it doesn’t hear back from me in 4 days it will close the ticket

ZOS_Adrikoth · August 2021

That is correct @Cameron991, the messaging that you are referring to should only apply in a situation where we respond back and we do not hear back from you within that window of time. So long as you respond once after a follow-up email from our support team, that would be sufficient.

Hopefully this clears things up!

Cameron991 · August 2021

ZOS_Adrikoth wrote: »

That is correct @Cameron991, the messaging that you are referring to should only apply in a situation where we respond back and we do not hear back from you within that window of time. So long as you respond once after a follow-up email from our support team, that would be sufficient.

Hopefully this clears things up!

Ohhh okay that makes since thank you so much for clearing that up!!

Cameron991 · August 2021

ZOS_Adrikoth wrote: »

That is correct @Cameron991, the messaging that you are referring to should only apply in a situation where we respond back and we do not hear back from you within that window of time. So long as you respond once after a follow-up email from our support team, that would be sufficient.

Hopefully this clears things up!

Hi! I understand the support team is very hard at work but I was wanting to check if my ticket is still open I haven’t gotten a response In 2 and a half weeks

thank you

ZOS_Bill · August 2021

@Cameron991

We can confirm that your ticket is still open, however due to the nature of the ticket it may be awhile before you get a response.