Made a purchase online - received Paypal receipt but no record showing on Eso Account.

Serenez · August 2021

Good Morning,

I made a purchase for one of my alt accounts and the website glitched and there is no record of my purchase. I did submit a support ticket for this account but was having a terrible time with website lag that it submitted two tickets at the same time. The payment however was processed through Paypal and I submitted the invoice number in my ticket. I realize now that your Eso store and account were having maintenance today, however this purchase was done beforehand. If someone could message me I could give you the support ticket number (s). I only have one forum account.

Thank you for your time,

Serenez

ZOS_Bill · August 2021

@Serenez

Would you be able to provide one of your ticket numbers?

We can check to ensure the ticket was received and make sure it is being looked into.

Serenez · August 2021

Incident: 210812-002190
There are two tickets attached to this. I am trying to update the one open ticket but having terrible lag issues on your support site.

I hope this helps. Thank you so much.

Serenez · August 2021

I got this when trying to update ticket

Warning
There was a problem with the request and the action could not be completed.
WARNING DIALOG. THERE WAS A PROBLEM WITH THE REQUEST AND THE ACTION COULD NOT BE COMPLETED.OK

edit I was able to finally reply to the support email to update and respond to the ticket.

ZOS_Bill · August 2021

@Serenez

I've sent you a forum PM to check on your recent ticket with you.

Serenez · August 2021

Thank you very much. This thread can now be closed.

ZOS_Bill · August 2021

Thanks for updating the thread! As the issue appears to be resolved, we will now be closing out the discussion.