Made a purchase online - received Paypal receipt but no record showing on Eso Account.

Serenez

Good Morning,

I made a purchase for one of my alt accounts and the website glitched and there is no record of my purchase. I did submit a support ticket for this account but was having a terrible time with website lag that it submitted two tickets at the same time. The payment however was processed through Paypal and I submitted the invoice number in my ticket. I realize now that your Eso store and account were having maintenance today, however this purchase was done beforehand. If someone could message me I could give you the support ticket number (s). I only have one forum account.

Thank you for your time,

Serenez

ZOS_Bill

@Serenez

Would you be able to provide one of your ticket numbers?

We can check to ensure the ticket was received and make sure it is being looked into.

Serenez

Incident: 210812-002190
There are two tickets attached to this. I am trying to update the one open ticket but having terrible lag issues on your support site.

I hope this helps. Thank you so much.

Serenez

I got this when trying to update ticket

Warning
There was a problem with the request and the action could not be completed.
WARNING DIALOG. THERE WAS A PROBLEM WITH THE REQUEST AND THE ACTION COULD NOT BE COMPLETED.OK

edit I was able to finally reply to the support email to update and respond to the ticket.

ZOS_Bill

@Serenez

I've sent you a forum PM to check on your recent ticket with you.

Serenez

Thank you very much. This thread can now be closed.

ZOS_Bill

Thanks for updating the thread! As the issue appears to be resolved, we will now be closing out the discussion.