Every support email includes a link to a page that isn't there.
Rantog
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Every time I get an email from support, it includes a link saying...
To access your question from our support site..
or To add to or update your request.. or similar...
And a link
https://help.elderscrollsonline.com/app/account/questions/detail/ -blah, the specific incident -
But so far, that link has Never worked, and replying to the mail directly gets a response about One time in Ten.
So what are we expected to do to add details as they are needed?
-- Edit --
The result of following the link As I gave it, is what you find when you follow the Complete link given in these emails.
Edited by Rantog on April 27, 2014 7:07AM To access your question from our support site..
or To add to or update your request.. or similar...
And a link
https://help.elderscrollsonline.com/app/account/questions/detail/ -blah, the specific incident -
But so far, that link has Never worked, and replying to the mail directly gets a response about One time in Ten.
So what are we expected to do to add details as they are needed?
-- Edit --
The result of following the link As I gave it, is what you find when you follow the Complete link given in these emails.
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Find another way to solve your problem.
Forum/google search.
90% of support team just copy paste some random templates.
If you rlly want to add details just do what first mail sad:
If your issue has not been resolved, you can respond directly to this email.
Attach your details and send0 -
Rantog✭✭✭✭ct12yyyeb17_ESO wrote: »If your issue has not been resolved, you can respond directly to this email.
Attach your details and send
That's the problem, doing that almost never gets a response. It just leads to waiting out the time til they send the message that the ticket is Closed since I hadn't updated.0 -
KatWest1Soul ShrivenLucky you, you receive email from support. I'm waiting for that to happen (due to my ticket) for days.0