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Unable to respond to support emails
BuddhaKahn
✭✭
Response emails to support are currently being returned.
##############################################################
This is the mail system at host mailrelay01.zos.atl.nexxphase.net.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
<teso_help@mailmw.custhelp.com> (expanded from
<ESO_Help@helpmail.elderscrollsonline.com>): host
filtervipmw15.rightnowtech.com[74.117.203.216] said: 554 Service
unavailable; Client host [mailrelay01.zos.atl.nexxphase.net] blocked by
rbl.int.rightnowtech.com; http://www.spamhaus.org/sbl/query/SBL220319 (in
reply to RCPT TO command)
Final-Recipient: rfc822; teso_help@mailmw.custhelp.com
Original-Recipient: rfc822;ESO_Help@helpmail.elderscrollsonline.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; filtervipmw15.rightnowtech.com
Diagnostic-Code: smtp; 554 Service unavailable; Client host
[mailrelay01.zos.atl.nexxphase.net] blocked by rbl.int.rightnowtech.com;
http://www.spamhaus.org/sbl/query/SBL220319
##############################################################
This is the mail system at host mailrelay01.zos.atl.nexxphase.net.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
<teso_help@mailmw.custhelp.com> (expanded from
<ESO_Help@helpmail.elderscrollsonline.com>): host
filtervipmw15.rightnowtech.com[74.117.203.216] said: 554 Service
unavailable; Client host [mailrelay01.zos.atl.nexxphase.net] blocked by
rbl.int.rightnowtech.com; http://www.spamhaus.org/sbl/query/SBL220319 (in
reply to RCPT TO command)
Final-Recipient: rfc822; teso_help@mailmw.custhelp.com
Original-Recipient: rfc822;ESO_Help@helpmail.elderscrollsonline.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; filtervipmw15.rightnowtech.com
Diagnostic-Code: smtp; 554 Service unavailable; Client host
[mailrelay01.zos.atl.nexxphase.net] blocked by rbl.int.rightnowtech.com;
http://www.spamhaus.org/sbl/query/SBL220319
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I have had the exact same problem. I am trying to resolve a crash issue with CS and may mail keeps bouncing back. I tried sending another ticket in game but the game crashed as soon as I pressed F1 ... sigh1 -
ZOS_AlexD✭✭✭Greetings. We're sorry for any frustration this has caused.@BuddhaKahn and @wu.chi.kung_ESO please check your inbox, you both should be messaged shortly. Thank you.0
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WootenSoul ShrivenI too had this problem two hours ago. The email was in regards to my ticket regarding getting hit with the bank bug. I was/am starting to worry because twice during the email corespondence I was asked for personal information regarding my account. The questions definitely seemed like typical phishing questions but because they were in a reply to a support email I sent through a link on this site I gave them anyway. Getting a
" I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster."
This really got me worried, especially after having been hacked in an online game before.0 -
ZirySoul ShrivenI am also getting this message. Since I waited 12 days to get a response at all, I guess I am not surprised that something has come up to prevent me from speaking to customer service... which will of course force the ticket closed if I can't respond within 7 days.0
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I too had this problem two hours ago. The email was in regards to my ticket regarding getting hit with the bank bug. I was/am starting to worry because twice during the email corespondence I was asked for personal information regarding my account. The questions definitely seemed like typical phishing questions but because they were in a reply to a support email I sent through a link on this site I gave them anyway. Getting a
" I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster."
This really got me worried, especially after having been hacked in an online game before.
I have been asked for one of four details from my account to verify my identity before CS would handle my tickets, I believe this is normal. The things to worry about would be asking for your password or full credit card number.
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Vespina✭I'm also having this problem. I'm trying to respond to a support ticket but my email keeps getting bounced as soon as I attempt to send it.0 -
pallan68b14_ESOSoul ShrivenHaving this same issue, tried replying several times with the same response.0
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I have been having this same issue, I've been updating through sending in additional tickets with a reference to the previous ones (including reference #s) because I cannot reply to the emails. Not very efficient for your support staff I am sure.Edited by CaptainAqua on April 26, 2014 12:56AM0 -
StarforsakenSoul ShrivenHave the same problem. I tried to reply to both of my 2 tickets about the bank issue that hasn't been resolved after 14+ days but both bounced back.
At this point I think my credit card will also bounce back when it's time to subscribe in a few days.0 -
I have been having the same problem. but I eventually worked out what "opening a new ticket" involves.
Temporary solution:
1. create a new email to eso_help@helpmail.elderscrollsonline.com
2. Include your [Incident: *********] number should be in the subject of the support email they sent you.
The email won't bounce. It will be a new ticket but will reference your issue as long as you include the Incident number.
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Stravokov✭✭✭✭a represenative from the forum moderators was kind enough to take my info/response to my support tickets and pass them along to the support team. i still however, have not heard back from support which is really frustrating.
it is absurd that their ticket system has been down for 4 days now.0 -
@Stravokov you can also try https://help.elderscrollsonline.com/app/ask?phone and ask them to call you back. I used this successfully and got some nice fellow to help me out, the problem is not fixed yet but it was much better than the frustration I was feeling with not being able to communicate with support at all.0
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Stravokov✭✭✭✭i cant call them during the work week. i get home at 9:30 PM, and i wake up at 12pm and back to work.0
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Fair enough, but you don't call them, they call you. The only reason I mention it is because I was not aware of that service. I live in Australia and I was not keen to spend time and money calling them.0
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Stravokov✭✭✭✭i just got a response from someone at Support not 10 minutes ago asking me to reply with a time frame for tomorrow.... dont they know by now that NO ONE can reply to them?!
how am i supposed to reply to that? so frustrating!0