Got scammed for 5m gold, still no response for my ticket.

Talene · May 2021

Ticket # : 210524-002430

GreenHere · May 2021

Most of the time when people think their ticket got lost with no response, it's because they failed to reply to the automated email they send out when you submit the ticket initially. You should have received an email by some Support robot that gives you the most basic (and often not-pertinent-at-all) info "in order to help you address your problem" or whatever on your own; and at the bottom of said email it says you need to reply to continue on with Support or they'll consider your issue closed if they don't hear from you within 96 hours.

Did you get that initial acknowledgement email? (Check Spam folder, etc.?) Did you reply to said email?

If you already know and have been through all that, and truly feel that your issue fell through the cracks, @ ZOS_BillE or @ ZOS_Adrikoth are some of the friendly forum folks who I've seen check that tickets are in the system properly for people. Just remove the space between the @ symbol and their names (exactly as typed) to tag them in this thread if you think it necessary. (I didn't wanna tag them if it was something that could be handled on your end first.)

I'm just some random goober on the internet, so I have no power to help beyond this friendly advice. :P
Many had the same confusion in our first dealings with Support, so no worries!

I hope somehow this can be made right for you. Or at the very least that the individual who ripped you off can be reported to help reduce the risk to others in the future! Good luck!

Talene · May 2021

Yes, I did get the acknowledgement mail and replied to it. my ticket status is "Waiting on agent"
It has been a week already so I'm just wondering how long do i need to wait for a response?

thank you for the reply!

GreenHere · May 2021

Talene wrote: »

Yes, I did get the acknowledgement mail and replied to it. my ticket status is "Waiting on agent"
It has been a week already so I'm just wondering how long do i need to wait for a response?

thank you for the reply!

I'm not up-to-date on what wait times typically are these days, but a week seems excessive. I'd tag someone after 96 hours, personally. Doesn't hurt to at least make sure you're properly in the queue, right?

Invoke their unhallowed names and summon the Support Lords!

Talene · May 2021

Yeah you probably right that would be nice to know
@ZOS_BillE @ZOS_Adrikoth
Can you check my ticket please? the # is 210524-002430

Thank you for your time!

TheImperfect · May 2021

Talene wrote: »

First time i ever got scammed in the game.. it was a crown scam... I didn't log in since because I'm depressed
honestly i dont know what to do i feel very stupid and ashamed i cant even launch the game anymore...

all i have is the scammer user ID and i did report him in-game the day it happened but still no respond from support week later..
i don't have screenshots or videos of the chat because i didnt know they are needed i never got scammed before i bought crowns multiple times..

can someone please help.

Hey, try not to feel bad and don't give up. You did nothing wrong and have nothing to be ashamed of. StabbityDoom on Twitch has on her discord a way of safely trading gold for crowns so check that out. It sucks but you'll make the gold back. The person who did this to you is a weasel.
I got scammed in real life, I worked for someone for seven weeks with promises of pay but never saw a dime. These people suck but you can't let them take away the pleasure you have in something that you enjoy ordinarily. Just learn from it and move on.

Talene · May 2021

I appreciate your words, i know its just a game and all that... just wish i was more careful, i wonder how long will it take me to make it back

Beardimus · May 2021

Ouch, that's a big scam.

What were you trading 5 mill for? A big house I assume.

I support find the ticket, return the gold and hit the scammer with the Mjolnir of ban hammers

Talene · May 2021

The deal was 5m gold for 12k crowns i was going to buy zone/dungeon DLC's with them
even if i won't get my gold back, i really do hope they ban the guy and all accounts associated with it because i bet he was using a dummy account for scams and it wasn't he's first time.

Brrrofski · May 2021

5m gold for 12k crowns??

What platform are you on that they cost that much?

12k crowns would cost 1.2 mil on Xbox EU.

Talene · May 2021

PC EU.

Maythor · May 2021

I got scammed too a while back, support did nothing for me .. not much you can do against the machine when the machine doesn't reply to you.

ZOS_Bill · May 2021

@Talene

Thank you for including the ticket number. We've sent you a forum PM with details on your ticket.

Talene · June 2021

@ZOS_BillE
Can i get an update on my ticket please? # is: 210524-002430
support sent me this 5 days ago:

Greetings,

Thank you for your patience during the investigation process.

Typically, we are unable to provide compensation as a result of a scam that occurred in-game.

Please be aware that the player market in The Elder Scrolls Online is a "buyer beware" market, and not every trader is trustworthy. If you do fall for such a scam again, we will not be able to refund you a second time.

Scamming is a violation of the Terms of Service, and we treat any reports of scamming very seriously. To protect individual privacy, we do not disclose the outcome of our investigations.

Thank you for your continued interest and support!

Regards,
The Elder Scrolls Online Team

I did not receive any refund or any reply since then.

udaba · June 2021

still nothing ?

GoingUpInFlamez · June 2021

Hey, @ZOS_BillE

Could I get an update on my ticket please. Ticket # : 210605-005476

GreenHere · June 2021

GoingUpInFlamez wrote: »

Hey, @ZOS_BillE

Could I get an update on my ticket please. Ticket # : 210605-005476

Hey @GoingUpInFlamez , welcome to the forum!

Just as a friendly FYI - what your comment there is doing is often referred to as hijacking someone else's thread, and while it might not be against the rules it is generally seen as thoroughly uncool.

Especially in a specific person's specific problem support thread like this, it's best to just make your own post requesting help so that you're not trampling on other folk's issues or anything. You can make your own by clicking the "NEW DISCUSSION" button near the top of any subforum's page. The General Help section seems appropriate, so here's a link to that for you.

It seems likely that your issue might not receive any attention here in this thread, so I encourage you to go ahead and try making your own thread now! Your post is otherwise good since it tags a mod and already includes the ticket number, so keep it more or less the same. Good luck with your issue!

ZOS_Bill · June 2021

@Talene

We do not have any updates to provide on your ticket at this time.

xv1_me · June 2021

I’ve never been reimbursed and I’ve lost millions.

ZOS_Bill · June 2021

@xv1_me

Do you have a support ticket number we can check on?

xv1_me · June 2021

ZOS_BillE wrote: »

@xv1_me

Do you have a support ticket number we can check on?

Should be in your system.

ZOS_Bill · June 2021

@xv1_me

I've sent you a private message to assist with finding the ticket number.

Maythor · June 2021

Should we get a reimbursment?

I was informed I should just ignore the person who scammed me.

Edit: IMO customer support should aim to be more consistent in their dealings with people. It would seem that people that many people are just put off by multiple messages just to "read the reply", and their issues never actually dealt with until that person just gives up at the futility of actually getting a reply that seems like someone actually read their responses!