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Extreme Latency and disconnection after the maintenance on June 14

LightYagami
LightYagami
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My game immediately reached 999+ ping within 1 minute of logging in.
Then I was immediately kicked from the game, even I was in a low population zone (Northern Elsweyr).

I tried the repair function on the launcher, but it didn't help at all.

Please fix it asap. It is very disappointing as a ESO plus member.

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No improvement on Cyrodill servers -> no ESO plus renewal.
  • LightYagami
    LightYagami
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    By the way, I'm on Steam platform, and I have no any add-on. I've never used any add-on.
    No improvement on Cyrodill servers -> no ESO plus renewal.
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  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Hey there @LightYagami

    If the troubleshooting in this article does not resolve the login error then please submit a ticket with us at help.elderscrollsonline.com
    The Elder Scrolls Online - ZeniMax Online Studios
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  • LightYagami
    LightYagami
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    Hey there @LightYagami

    If the troubleshooting in this article does not resolve the login error then please submit a ticket with us at help.elderscrollsonline.com

    Thanks for your reply.

    I conducted a speed test. My internet connection is fine: 714 Mbs download; 692 Mbs upload.

    I don't have any external hard disk and I've been using the existing anti-virus over a long time.

    Please let me reiterate - The error only occurred after ESO maintenance on June 14.

    I'll try to submit a ticket.
    No improvement on Cyrodill servers -> no ESO plus renewal.
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  • LightYagami
    LightYagami
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    I submitted a ticket but received no any email reply form ZOS.

    Please can I refund my remaining ESO plus?
    No improvement on Cyrodill servers -> no ESO plus renewal.
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  • LightYagami
    LightYagami
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    Just to update that somehow the crash stopped with unknown reason....
    No improvement on Cyrodill servers -> no ESO plus renewal.
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  • ZOS_Bill
    ZOS_Bill
    admin
    @LightYagami

    Thank you for the update!

    Are you still running into any latency issues while playing ESO?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • LightYagami
    LightYagami
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    ZOS_BillE wrote: »
    @LightYagami

    Thank you for the update!

    Are you still running into any latency issues while playing ESO?

    Yes. there were still horrible 999+ ping and disconnection today.

    After nearly an hour of disconnection, it worked again...
    Edited by LightYagami on June 16, 2021 1:54PM
    No improvement on Cyrodill servers -> no ESO plus renewal.
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  • LightYagami
    LightYagami
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    ZOS_BillE wrote: »
    @LightYagami

    Thank you for the update!

    Are you still running into any latency issues while playing ESO?

    LMFAO.

    It's the same as yesterday. After getting angry and descripting problems on the forum, the game somehow functioned again.

    It works now.
    No improvement on Cyrodill servers -> no ESO plus renewal.
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  • ZOS_Bill
    ZOS_Bill
    admin
    The connection troubleshooting below can help with the ongoing disconnections that have been happening.

    Connection Troubleshooting - Technical Support - The Elder Scrolls Online
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • NicGroover
    NicGroover
    ✭✭✭
    I'm on PC and idem FPS drops (1 - 2 - 5...) when I arrive on a map and astronomical ping 999+.

    And I'm also ESO+ and I wonder what service I'm paying for
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  • LightYagami
    LightYagami
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    ZOS_BillE wrote: »
    The connection troubleshooting below can help with the ongoing disconnections that have been happening.

    Connection Troubleshooting - Technical Support - The Elder Scrolls Online

    Somehow the frequency of disconnection reduced by a lot. (from approx. once every 3 minutes early this week to every 2-3 hours now).

    The overall performance is not as horrible as the first two days after the maintenance of this week but it's still worse than the situation before the maintenance.

    Anyway...
    No improvement on Cyrodill servers -> no ESO plus renewal.
    Options
  • LightYagami
    LightYagami
    ✭✭✭✭✭
    NicGroover wrote: »
    I'm on PC and idem FPS drops (1 - 2 - 5...) when I arrive on a map and astronomical ping 999+.

    And I'm also ESO+ and I wonder what service I'm paying for

    I'll evaluate the performance before renewing my ESO plus again. Still a few months to go before my current subscription expires...
    No improvement on Cyrodill servers -> no ESO plus renewal.
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