PS5 Console Enhanced Missing Splash/Cinematic Audio Issue

Redphyre · June 2021

Hey everyone, I haven't heard anyone mention this yet so I am posting hoping to get some help or ideas. When I started the PS5 version today on launch day the intro Bethesda and Zenimax logo splashes have no audio like the PS4 version does. I'm not sure if this is intended or not, but it's completely silent. Then when the cinematic played there was also no audio and the video was flickering and choppy at random parts. I completely uninstalled the game and deleted all save data, then reinstalled it, but the issue was still not resolved. When the blackwood intro screen comes on, the menu music on the login screen plays like normal, and in the game itself, the music and sound effects are all working fine. So I'm wondering if the PS5 version has some issues with the splashes and cinematic because those are the only ones with issues. I would love to hear that I'm not crazy being the only one with this issue lol.

RNGeeze · June 2021

Redphyre wrote: »

Hey everyone, I haven't heard anyone mention this yet so I am posting hoping to get some help or ideas. When I started the PS5 version today on launch day the intro Bethesda and Zenimax logo splashes have no audio like the PS4 version does. I'm not sure if this is intended or not, but it's completely silent. Then when the cinematic played there was also no audio and the video was flickering and choppy at random parts. I completely uninstalled the game and deleted all save data, then reinstalled it, but the issue was still not resolved. When the blackwood intro screen comes on, the menu music on the login screen plays like normal, and in the game itself, the music and sound effects are all working fine. So I'm wondering if the PS5 version has some issues with the splashes and cinematic because those are the only ones with issues. I would love to hear that I'm not crazy being the only one with this issue lol.

I came here seeing if I was the only one, just fired it up and was going to rewatch the new intro to see it has no audio. Subs are enabled so I can read along but without sounds it’s not the same. I restarted my ps5 hopeful it was something easy to fix but no joy. Also to note if you have performance mode set to default system wide the game seems to default to fidelity regardless.

Redphyre · June 2021

Well there’s comfort in knowing that it is a real issue and it’s not probably an isolated issue. I hope others will notice this as well and make some drive to fix it. Thanks for adding your experience here! I appreciate it.

Sju · June 2021

I was just coming here to see if it has been reported, quite unfortunate we had this dsy long delay and now there are already issues with it. Why did they delay it a week?

Redphyre · June 2021

Sju wrote: »

I was just coming here to see if it has been reported, quite unfortunate we had this dsy long delay and now there are already issues with it. Why did they delay it a week?

They didn’t feel it was ready, and apparently it still isn’t.

ZOS_GinaBruno · June 2021

Hey all, we're working on a fix for this to hopefully include in the next incremental patch.

RNGeeze · June 2021

Well oddly they fixed the friends list showing players offline so I’ll take it lol. Go figure ps4 users still see me and others offline.

fizl101 · June 2021

ZOS_GinaBruno wrote: »

Hey all, we're working on a fix for this to hopefully include in the next incremental patch.

Will we get to watch it again with the fix? It would be really nice to be able to see the cinematic again in lovely enhanced technicolour

Redphyre · June 2021

fizl101 wrote: »

ZOS_GinaBruno wrote: »

Hey all, we're working on a fix for this to hopefully include in the next incremental patch.

Will we get to watch it again with the fix? It would be really nice to be able to see the cinematic again in lovely enhanced technicolour

When you’re at the character select screen press △ button to go to Options menu and choose “Cinematic.” You will be able to rewatch it from there anytime your heart desires. 😁

fizl101 · June 2021

Redphyre wrote: »

fizl101 wrote: »

ZOS_GinaBruno wrote: »

Hey all, we're working on a fix for this to hopefully include in the next incremental patch.

Will we get to watch it again with the fix? It would be really nice to be able to see the cinematic again in lovely enhanced technicolour

When you’re at the character select screen press △ button to go to Options menu and choose “Cinematic.” You will be able to rewatch it from there anytime your heart desires. 😁

Awsome given for that! I've looked for thatt option a few times and never found it (to be fair I've looked in the menu when I am in a character)

Redphyre · June 2021

UPDATE: Looks like this has not been fixed in the most recent incremental patch.

Redphyre · July 2021

This issue has still not been addressed in the most recent incremental patch.

Redphyre · July 2021

Is this still being looked into?

Redphyre · July 2021

UPDATE: This issue has been resolved via the 1.000.003 incremental patch. Thanks, ZOS!

Lokisbjorn · October 2021

I am having the same issue on the PC. The started with the patch prior to the most recent one. The Bethesda and Zenimax logo screens do not display, but there is audio...same if I run the cinematics. I wsent and ran WoW, since they are using the same system and the cinematics on WoW work just fine. I am also not haveing any other video problems anywhere else.