Constant Disconnects

morrowjen · June 2021

Is anyone else getting DC'd every few minutes? I have been DC'd every 5 minutes since Blackwood dropped and been given every error ZOS's servers can think up. The game has become absolutely unplayable for me and at this point I have no idea how to fix it. My internet is fine but it's rare that I go longer than 5 mins without having to log in again.

ZOS_Adrikoth · June 2021

Greetings @morrowjen

What platform are you experiencing these disconnects on?

morrowjen · June 2021

PC-NA. It's still happening too. I've tried every trick I know and even played around with the router settings hoping that giving it priority would help. So far nothing has helped.

ZOS_Bill · June 2021

@morrowjen

There are a few troubleshooting steps below that can help improve your connection preventing some of the disconnections that are happening.

Configure your router to open the following outbound ports:
- TCP / UDP Ports 24100 through 24131
- TCP / UDP Ports 24300 through 24331
- TCP / UDP Ports 24500 through 24507
- TCP Port 80
- TCP Port 433
Update the firmware of your router (it is always a good step to take, as it prevents that an outdated firmware interferes on your connection).
Try to put your modem/router far from all electrical devices and do not coil up any excess signal or power cables (to eliminate possible interference problems).
Ensure that any anti-virus/firewall protection has exception rules for The Elder Scrolls Online.