Permanent companion gear loss bug

Elsonso · June 2021

sonwon.1_ESO wrote: »

Why the delay fixing the block cost bug? Where is the hotfix for this bug?

From past experience... They can only hotfix things on the server. If the block bug is fixed by something that also requires a client change, there is a 2 week delay while they futz about with certifications.

Besides, if you take the cynic's view, if they break two things every time they fix one thing, the last thing we want them to do is start fixing things. From my seat, it looks like it took them two hotfixes just to fix the companion gear problem, and the first time they tried, they created an exploit.

FantasticFreddie · June 2021

The class rep in one of my guilds has said they are working on the block bug, but it sounds like the actual root of the issue is being elusive.
I haven't noticeably encounter this myself, but fromt he ranting of my tanks I gather it is inconsistent and crippling when it occurs.

RlDDlCK · June 2021

Guys, do you know if this is fixed? I trusted their "hotfix" yesterday. It was a mistake.

Wolfkeks · June 2021

Def not fixed, lost my white gear again. While it doesn't cost much to replace it is still annoying.

virtus753 · June 2021

Wolfkeks wrote: »

Def not fixed, lost my white gear again. While it doesn't cost much to replace it is still annoying.

What were you doing/had you just done when that happened? Was it a queue popping for a dungeon? Switching characters?

I'm trying to keep my guild updated on the status of this bug, so I'd appreciate any details. It sounds like the devs need the help on this, too, from Jessica's post above.

Wolfkeks · June 2021

virtus753 wrote: »

Wolfkeks wrote: »

Def not fixed, lost my white gear again. While it doesn't cost much to replace it is still annoying.

What were you doing/had you just done when that happened? Was it a queue popping for a dungeon? Switching characters?

I'm trying to keep my guild updated on the status of this bug, so I'd appreciate any details. It sounds like the devs need the help on this, too, from Jessica's post above.

I was switching zones, travelled from reapers march to blackwood and then the gears as gone. Might have to do with switching instances.

ZOS_JessicaFolsom · June 2021

Wolfkeks wrote: »

I was switching zones, travelled from reapers march to blackwood and then the gears as gone. Might have to do with switching instances.

Thanks @Wolfkeks and sorry to hear you're still encountering this. We are still investigating what seems like an edge case.

For those asking about the block bug in this thread, we just got verification this morning that a fix for it will be going into the next incremental patch.

FantasticFreddie · June 2021

ZOS_JessicaFolsom wrote: »

Wolfkeks wrote: »

I was switching zones, travelled from reapers march to blackwood and then the gears as gone. Might have to do with switching instances.

Thanks @Wolfkeks and sorry to hear you're still encountering this. We are still investigating what seems like an edge case.

For those asking about the block bug in this thread, we just got verification this morning that a fix for it will be going into the next incremental patch.

Oh good. When is that?

Elsonso · June 2021

FantasticFreddie wrote: »

ZOS_JessicaFolsom wrote: »

Wolfkeks wrote: »

I was switching zones, travelled from reapers march to blackwood and then the gears as gone. Might have to do with switching instances.

Thanks @Wolfkeks and sorry to hear you're still encountering this. We are still investigating what seems like an edge case.

For those asking about the block bug in this thread, we just got verification this morning that a fix for it will be going into the next incremental patch.

Oh good. When is that?

I expect a PC incremental patch next Monday. Every two weeks.

ZOS_JessicaFolsom · June 2021

FantasticFreddie wrote: »

Oh good. When is that?

The next PC/Mac and Stadia incremental is currently on the schedule for June 14 (next Monday.)

Texecutioner187 · June 2021

Is this bug going onto console tomorrow? If so, is there a timeframe for the fix by chance?

Elsonso · June 2021

Texecutioner187 wrote: »

Is this bug going onto console tomorrow? If so, is there a timeframe for the fix by chance?

My guess at answer: No, not included in the Update or next gen console update. Will be fixed in a patch. My guess is the week of June 28. We will see what @ZOS_JessicaFolsom says, now.

Texecutioner187 · June 2021

Elsonso wrote: »

Texecutioner187 wrote: »

Is this bug going onto console tomorrow? If so, is there a timeframe for the fix by chance?

My guess at answer: No, not included in the Update or next gen console update. Will be fixed in a patch. My guess is the week of June 28. We will see what @ZOS_JessicaFolsom says, now.

Agreed @Elsonso - was hoping for some clarification from @ZOS_JessicaFolsom. Is this reproducible so I can at least tell people what NOT to do while the fix comes to console?

CountonMe · June 2021

What is the block bug that everyone is talking about? What does it do?

DJfriede · June 2021

CountonMe wrote: »

What is the block bug that everyone is talking about? What does it do?

It basically makes you lose stamina twice: Once when you block, another time when you stop blocking.

https://forums.elderscrollsonline.com/en/discussion/575535/block-cost-bug/p1

Elsonso · June 2021

Texecutioner187 wrote: »

Elsonso wrote: »

Texecutioner187 wrote: »

Is this bug going onto console tomorrow? If so, is there a timeframe for the fix by chance?

My guess at answer: No, not included in the Update or next gen console update. Will be fixed in a patch. My guess is the week of June 28. We will see what @ZOS_JessicaFolsom says, now.

Agreed @Elsonso - was hoping for some clarification from @ZOS_JessicaFolsom. Is this reproducible so I can at least tell people what NOT to do while the fix comes to console?

Gina answered here:

https://forums.elderscrollsonline.com/en/discussion/comment/7283383/#Comment_7283383

SantieClaws · June 2021

This one noticed this morning that Mirri was walking around without the two pieces of green clothing this one had found for her. One was a belt. The other might, or might not have been, gloves.

The two unequipped, and unhelpful, weapons were still safe - and mostly useless.

With these two companions what use are a mace and an axe really?

Anyway this one put in a ticket for the process of it, though she fears her belt is lost in aetherius somewhere.

Yours with paws
Santie Claws

SantieClaws · June 2021

Just got a standard reply saying this bug has been fixed.

While this one cannot say at which point her belt disappeared she knows she does not have a belt that once she possessed.

Is this fixed then? The issue may not reoccur but Mirri still does not have a belt with which to hold up her pants and adventuring may thus be precarious.

Perhaps, given the difficulty of finding companion gear and the impossibility of restoring each piece individually, it might be possible to supply all travellers with a bag of green companion gear in the mail?

It is not what has been lost but it is better than all the gear being gone forever.

Yours with paws
Santie Claws

Chalinal · June 2021

@ZOS_JessicaFolsom

I bought Companion Gauntlets (blue quality, bolstered trait) from the "The Dark Merchants" vendor in Cormount, Grahtwood for 69,000g. I equipped the item on my companion, Bastian, and then ESO crashed after I tabbed out of the game (this has been happening since Blackwood release btw), and I logged back in to make sure the new gauntlets were still equipped, but they have been lost and the old, traitless white ones are still equipped and there is a duplicate in my inventory from the one that was swapped out when I equipped the new blue ones.

I submitted two tickets for this issue, both on June 5, 2021; the first one was a normal ticket, the second one was a "missing item" ticket. Both got auto-bot replies of no help. I replied to both "issue not resolved." I still have no response on either.

I would like to get my item that I purchased and equipped that disappeared into the ESO nether back please.

Thank you!

Raev37 · June 2021

Looks like they are closing my ticket without replacing any lost gear. Disappointing.

Hello!

Thank you for reaching out to support.

The items from your Companions is unfortunately not able to be replaced. We believe the issue with them being lost has been fixed and should no longer occur.

If you worry about losing items, you can dismiss your Companion prior to moving between zones (or leaving a dungeon, delve, other other similar location). This can be be done very quickly by placing them into your Quick Slots for fast summoning and dismissing.

If you have any other questions, please reply back and I will do whatever I can to help further.

Elsonso · June 2021

Raev37 wrote: »

Looks like they are closing my ticket without replacing any lost gear. Disappointing.

Not unexpected, though.

RizzlyBear · June 2021

Chalinal wrote: »

@ZOS_JessicaFolsom

I bought Companion Gauntlets (blue quality, bolstered trait) from the "The Dark Merchants" vendor in Cormount, Grahtwood for 69,000g. I equipped the item on my companion, Bastian, and then ESO crashed after I tabbed out of the game (this has been happening since Blackwood release btw), and I logged back in to make sure the new gauntlets were still equipped, but they have been lost and the old, traitless white ones are still equipped and there is a duplicate in my inventory from the one that was swapped out when I equipped the new blue ones.

I submitted two tickets for this issue, both on June 5, 2021; the first one was a normal ticket, the second one was a "missing item" ticket. Both got auto-bot replies of no help. I replied to both "issue not resolved." I still have no response on either.

I would like to get my item that I purchased and equipped that disappeared into the ESO nether back please.

Thank you!

you won't get the items back. Maybe not even the gold. They already made it clear they can't refund anything. Nice tactic.

RaddlemanNumber7 · June 2021

ZOS_JessicaFolsom wrote: »

Wolfkeks wrote: »

I was switching zones, travelled from reapers march to blackwood and then the gears as gone. Might have to do with switching instances.

Thanks @Wolfkeks and sorry to hear you're still encountering this. We are still investigating what seems like an edge case.

For those asking about the block bug in this thread, we just got verification this morning that a fix for it will be going into the next incremental patch.

Is this fixed now?. There was nothing in the patch notes.

virtus753 · June 2021

RaddlemanNumber7 wrote: »

ZOS_JessicaFolsom wrote: »

Wolfkeks wrote: »

I was switching zones, travelled from reapers march to blackwood and then the gears as gone. Might have to do with switching instances.

Thanks @Wolfkeks and sorry to hear you're still encountering this. We are still investigating what seems like an edge case.

For those asking about the block bug in this thread, we just got verification this morning that a fix for it will be going into the next incremental patch.

Is this fixed now?. There was nothing in the patch notes.

For the block bug?

“Fixed an issue where blocking attacks could appear desynced in cost, charging more Stamina than intended and later returning it after you stopped blocking.”

https://forums.elderscrollsonline.com/en/discussion/577376/pc-mac-patch-notes-v7-0-6#latest

Giraffon · June 2021

If referencing the lost gear bug, I believe they have that issue fixed. I'm running all green and blue on my companion and haven't had anything go missing yet.

blktauna · June 2021

I just activated Mirri 2 days ago. A ring and a blue bow are missing. I only checked because everyone was posting here. I thought this was fixed?

blktauna · June 2021

Sorry I correct myself its just the ring I found. The bow is there.