Blackwood CE not applying to game

ashes7169_ESO · June 2021

I purchased Blackwood Collectors Edition a couple of days ago, it shows on my main account page and billing history. However, in game it keeps telling me that I have to purchase Blackwood to have access. I submitted a ticket to customer support, I'm sure it will be fixed eventually but thought I'd put this up in forums in case anyone else is having the same issue.

daedalus1975 · June 2021

Same issue here, and not only me...

It seems this problem is happening to those who bought the new chapter last Sunday...

I'm still waiting for a new response to my updated ticket...

moonwalkdreams · June 2021

Happening to me too...

ZOS_Bill · June 2021

@ashes7169_ESO

Do you have your current ticket number?

You are welcome to provide your ticket so we can check on the current status and provide an update.

tbuch · June 2021

Happening to me as well. Also purchased on Sunday 5/30, and it's showing in my account screen on the website, but won't work in game. In retrospect, the fact that I never got the pre-order mount should have been a warning sign.

ashes7169_ESO · June 2021

My ticket number is 210601-002415. Thank you.

Tardicat · June 2021

I have the exact same problem, also bought on 5/30.

ashes7169_ESO · June 2021

All fixed, that was really quick. I expected to be waiting a few days. Thank you, that was awesome.

ZOS_Bill · June 2021

Thank you for the post letting us know everything is fixed. With the issue resolved, we will now close this discussion.