Blackwood CE not applying to game

ashes7169_ESO

I purchased Blackwood Collectors Edition a couple of days ago, it shows on my main account page and billing history. However, in game it keeps telling me that I have to purchase Blackwood to have access. I submitted a ticket to customer support, I'm sure it will be fixed eventually but thought I'd put this up in forums in case anyone else is having the same issue.

daedalus1975

Same issue here, and not only me...

It seems this problem is happening to those who bought the new chapter last Sunday...

I'm still waiting for a new response to my updated ticket...

moonwalkdreams

Happening to me too...

ZOS_Bill

@ashes7169_ESO

Do you have your current ticket number?

You are welcome to provide your ticket so we can check on the current status and provide an update.

tbuch

Happening to me as well. Also purchased on Sunday 5/30, and it's showing in my account screen on the website, but won't work in game. In retrospect, the fact that I never got the pre-order mount should have been a warning sign.

ashes7169_ESO

My ticket number is 210601-002415. Thank you.

Tardicat

I have the exact same problem, also bought on 5/30.

ashes7169_ESO

All fixed, that was really quick. I expected to be waiting a few days. Thank you, that was awesome.

ZOS_Bill

Thank you for the post letting us know everything is fixed. With the issue resolved, we will now close this discussion.