Maintenance for the week of January 19:
• PC/Mac: No maintenance – January 19
• NA megaservers for patch maintenance – January 21, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
• EU megaservers for patch maintenance – January 21, 9:00 UTC (4:00AM EST) - 15:00 UTC (10:00AM EST)
Does anyone know when I can preload the new Chapter? I did a quick google search and didn't find the answer and figured someone might know in the forums
Usually you can download the patch most (or at least some part) of the way through the maintenance process. It depends on when ZOS enables it on their end.
ETA: sometimes patches become available earlier or later in the process. I forget if chapters have a tendency towards one or the other.