URL FAILURE: Crown Purchase (but charged for them)

Tevalaur · October 2016

I've twice attempted to purchase the 5500 crown pack while it's on sale. Both times the transaction went through the usual stages of entering credit card info and reached the point in step 4 (Confirmation) where I press "I agree" on the purchase -- then failed, both times with the same type of error message saying:
"The requested URL was rejected. Please consult with your administrator.
Your support ID is: (number redacted from forum post)"

I see my account balance does not have the crowns I attempted to purchase, and the error message doesn't say it's the "transaction" that's failing (which it shouldn't as this is the same card with the same info I normally use), but that it's the "URL" which fails at this point -- what does this mean and can it please be fixed ASAP?

Tevalaur · October 2016

OMG -- my bank shows ALL 3 attempts to purchase as pending charges even though the URL failed and my ESO crown balance did not increase!!!!!!

Tevalaur · October 2016

Created a Support Ticket: "Your reference code is: #161020-000400."

moonio · October 2016

Yes this has happened to me a few times but slightly differently, I have had messages saying the crown store had been taken down for maintenance etc etc and did not know if my purchase had gone through, so I repurchased.

I then found I had bought 2 lots of crowns.

I feel this is a scam as it has happened so many times.

ZOS please fix this.

Tevalaur · October 2016

moonio wrote: »

Yes this has happened to me a few times but slightly differently, I have had messages saying the crown store had been taken down for maintenance etc etc and did not know if my purchase had gone through, so I repurchased.

I then found I had bought 2 lots of crowns.

I feel this is a scam as it has happened so many times.

ZOS please fix this.

I still show 3 sets of pending credit card charges and my ESO account still shows no additional crowns at all. I've not "ended up with 3 sets of crown packs" (which would also make me unhappy, but not make me feel ripped off) but have ended up with NO crowns after paying for 16500 crowns.

AbbieGoth · October 2016

I've been getting the exact same thing. Luckily I wasn't charged extra charges after my first attempt but I had the transaction pending in my bank account for 5 days, then it was gone and I had my money back. It was the strangest thing.

However, I've found that this is not exclusive to ESO - this can happen on just about any website for any reason. The fix seems to be clearing some of your cookies/cache, as I discovered after about 10 minutes of digging through Google.

However, now I keep getting "Transaction failed" errors when I go to buy crowns. I hope I can get this fixd before the sale ends or I'm going to be one very upset Khajiit.

AbbieGoth · October 2016

Bumping this because I just had the same URL failure after trying again, since I finally got my money refunded today. This is absolutely absurd!! I've just had my cache cleared the other day and I even tried doing a hard refresh before the purchase to ensure I didn't get this error. ZOS this needs to be fixed immediately! Whatever you did to "fix" the crown store this past month obviously hasn't worked.

EndoFett · November 2016

Experiencing the same issue. Is anyone keeping the lights on at ZOS these days?

Dekibra · May 2021

I am bumping this quite old thread because it describes my problem the best:
I wanted to purchase crowns, my billing address was already saved, I chose my payment method (paypal) and clicked the usual consent thingie, was directed to paypal, verified the payment, was brought back to ESO, only to find an error message.
So I repeated the process... and got the same error message :-((

BUT paypal happily wrote 2 confirmation mails, so the payment(s) got through on both tries, Seller was Zenimax Online Studio, all looked exactly like with previous purchases, only that I didn't get the confirmation mail from ESO

BUT I DIDN'T GET THE CROWNS! and what is even worse, I also have the 'cannot-contact-support-login-failed' problem.
So I cannot create a ticket.

really p***** right now

ZOS_Adrikoth · May 2021

Greetings @Dekibra

If you are unable to log in to submit a support ticket at help.elderscrollsonline.com then please follow the steps in this article to submit an account recovery ticket so that we can look into this issue for you.

Dekibra · May 2021

ZOS_Adrikoth wrote: »

Greetings @Dekibra

If you are unable to log in to submit a support ticket at help.elderscrollsonline.com then please follow the steps in this article to submit an account recovery ticket so that we can look into this issue for you.

actually I am just trying that BUT when I try to give my mail address, the input box stays red - so I cannot press submit (and yes I checked, I typed it correctly)

ZOS_Adrikoth · May 2021

@Dekibra we have sent you a follow up PM regarding this issue.