The Elder Scrolls Online

The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
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• PC/Mac: NA and EU megaservers for patch maintenance – May 6, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for maintenance – May 8, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – May 8, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)

Stuck on Loading Screen

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Gandamir
Gandamir
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This evening I am stuck on the loading screen. No queue, just a spinning wheel with "Requesting Login". After about 5 minutes I get "Connection Timed Out".

Any ideas on how to fix this?

Tagging @ZOS_GinaBruno in case it is a server issue.
  • Gandamir
    Gandamir
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    This is on the EU server btw.
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  • kmfdm
    kmfdm
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    I have the same issue right now, and unlinking Steam account did not help.
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  • ApoAlaia
    ApoAlaia
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    EU server daed.
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  • Umbro100
    Umbro100
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    Gandamir wrote: »
    This evening I am stuck on the loading screen. No queue, just a spinning wheel with "Requesting Login". After about 5 minutes I get "Connection Timed Out".

    Any ideas on how to fix this?

    Tagging @ZOS_GinaBruno in case it is a server issue.

    same, pc EU
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  • Seraphaile
    Seraphaile
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    Gandamir wrote: »
    This evening I am stuck on the loading screen. No queue, just a spinning wheel with "Requesting Login". After about 5 minutes I get "Connection Timed Out".

    Any ideas on how to fix this?

    Tagging @ZOS_GinaBruno in case it is a server issue.

    It's the EU login server, a lot of people in the same boat, but discussing it in the RIP PCEU thread ;)
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  • Eclana
    Eclana
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    Got the same issue on PC EU on ONE of my accounts, the other one can log in just fine.
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  • Gandamir
    Gandamir
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    Seraphaile wrote: »
    It's the EU login server, a lot of people in the same boat, but discussing it in the RIP PCEU thread ;)

    Fun times!
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  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Hey folks,

    We are aware of the login issues on the European PC/Mac megaserver and are currently investigating. Thank you for your patience and we will be sure to provide an update as soon as one is available.
    The Elder Scrolls Online - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
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    Staff Post
  • thoreyes
    thoreyes
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    why do we keep getting this same old problem? come on guys after all most of us are paying a monthly fee for this game!!
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  • cyberjanet
    cyberjanet
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    And I have a 6 sec login queue...
    Favourite NPC: Wine-For-All
    Mostly PC-EU , with a lonely little guy on NA.
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  • ApoAlaia
    ApoAlaia
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    Hey, now I am stuck on a queue instead of timing out. Yay?
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  • Riinaraiith
    Riinaraiith
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    Approximate Wait Time: 5 sec



    Permanently.
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  • nikhi63
    nikhi63
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    Approximate Wait Time: 2 sec

    Permanently B)
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  • Gythral
    Gythral
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    ZOS_Adrikoth wrote: »
    Hey folks,

    We are aware of the login issues on the European PC/Mac megaserver and are currently investigating. Thank you for your patience and we will be sure to provide an update as soon as one is available.

    How about FIXing them for good???
    “Be as a tower, that, firmly set,
    Shakes not its top for any blast that blows!”
    Dante Alighieri, The Divine Comedy
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  • menathradiel
    menathradiel
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    ZOS_Adrikoth wrote: »
    Hey folks,

    We are aware of the login issues on the European PC/Mac megaserver and are currently investigating. Thank you for your patience and we will be sure to provide an update as soon as one is available.

    I don't mean to be rude, but will we actually get an update on what is happening? I have been stuck in a 5 second queue for 20+ minutes, and I am feeling frustrated at the frequency which these issues seem to happen for players on the EU server. Communication would go a long way to easing that frustration.
    Tank Girl
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  • KyraCROgnon
    KyraCROgnon
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    Riinaraiith wrote: »
    Approximate Wait Time: 5 sec



    Permanently.

    guess we're getting a taste of eternity here ...
    (and also in the endless 5 sec queue ... guess a hamster didn't click the accept button ? )
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  • Mitrenga
    Mitrenga
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    You closed the the legendary RIP EU thread that was quarantining all the rage there, now it is going to spread. You guys need to plan better. :D
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  • eariel
    eariel
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    Does this happen to NA players as well?
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  • ZharaX
    ZharaX
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    Does the counter even move? 5 secs, and it's been like 20-30 mins and still 5 secs wait...
    The picture on the wall is chaotic.
    I don't want to look at it, but when I do,
    I cannot speak because of the confusion in my head!
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  • Ravensilver
    Ravensilver
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    Time to go visit the game-we-do-not-mention... ^^;;
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  • ApoAlaia
    ApoAlaia
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    This is slipping from 'outage' into 'unplanned maintenance' territory now...
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  • Agalloch
    Agalloch
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    Logged off the game for about 5 minutes because of a crown scroll...and now tried to return and received a 4 sec queue :))

    ZOS didnt upgraded their servers...from time to time EU is a mess ;)

    Cheap!
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  • Agalloch
    Agalloch
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    They put red ...more quick as before..anyway...lets hope they will solve the problem fast.
    Edited by Agalloch on April 21, 2021 7:17PM
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  • ZharaX
    ZharaX
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    Properly a million bots have logged in to the game, and do their "things" .)
    The picture on the wall is chaotic.
    I don't want to look at it, but when I do,
    I cannot speak because of the confusion in my head!
    Options
  • eariel
    eariel
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    I managed to log in. The EU server seems quite empty though.
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  • Squeaky_Clean
    Squeaky_Clean
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    RIP PC EU ..

    Login Queue "Approximate Wait Time: 4 sec" I think they got the units wrong! ;)
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  • colossalvoids
    colossalvoids
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    Some reporting of being able to login after 20+ minutes in queue
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  • ZharaX
    ZharaX
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    I got in, after ~20 mins wait :D
    The picture on the wall is chaotic.
    I don't want to look at it, but when I do,
    I cannot speak because of the confusion in my head!
    Options
  • cyberjanet
    cyberjanet
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    Nearly an hour here and still not in. Though my queue is 2 seconds now rather than 6.
    Favourite NPC: Wine-For-All
    Mostly PC-EU , with a lonely little guy on NA.
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  • Agalloch
    Agalloch
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    ZOS Infrastucture in EU is a mess..sorry but is real!
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