Hi, i opened an account recovery ticket but never received any ticket number or any mail confirming this! what do i do? do i open my issue in the form of a ticket a second time? do i wait? can anyone confirm if i have any ticket currently ongoing?

i used this website: https://help.bethesda.net/app/account_recovery/p_id/eso is this the official website? if not i need to urgently change password since i posted in my secret question, email, and userid in that website.