Support Ticket Scams- answered
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GossiTheDog✭✭✭✭✭Are you kidding me? I sent in a support ticket( twice now ) and it says to reply to the email but when you do it get returned undeliverable/ spam? So now i have a broken main quest that I cant get fixed and plus I am getting error messages with no numbers when the game crashes/ so much lag in Cryadiil that its unplayable then crashes, I am running out of reasons to keep playing this game....wth is going on?
that isn't THEIR fault if your email provider is classing the emails as spam and won't let you reply that problem is on YOUR side....
This is incorrect, use gmail or hotmail (or your own provider) to email a test email to eso_help@helpmail.elderscrollsonline.com right now. Their email server bounces any inbound email, as their email server is blacklisted on the email blacklist they use (Spamhaus).1 -
4. Actually, if you cant tell me how you will resolve discipline of other players, why send an email at all?
Thanks.
I'll agree that they need to streamline the spam report process, and make it less of a hassle for players to report spam. Both the actual report and the emails.
As for your Q4 though - it's to make sure the player knows the response was received.0