Claim your free pet today?

guitarbilly · February 2021

still nothing.... no reply from support either.

Tiara_Ra · February 2021

No pet, no answer from support for me too

guitarbilly · February 2021

So support finally replied.. I am a liar? hmm okay.... I know that I elected to receive emails.. for some reason it didn't take it seems. Maybe they did some maintenance on their site.. added a feature? Nice.. I can spend my money and my time elsewhere.

FlopsyPrince · February 2021

priestnall.andrewrwb17_ESO wrote: »

Entering numbers in a sequence is not difficult.

It is a pain in the rear on consoles.

guitarbilly · February 2021

I bet.. so their reply to my reply was a copy/paste if I have further questions or anything they can help me with reply to the ticket.. I already replied to the ticket and they did not read it or ignored it... unprofessional and lazy support.

I really wanted to like this game but all of this is taking away. I enjoy exploring, finding stuff, etc which is what I liked best about this game.

@support

DaveMoeDee · February 2021

SianTamzin wrote: »

gpkreutzerub17_ESO wrote: »

what are you all talking about, what code, what pet.....

If you verified your email with ESO and opted in for marketing emails you would receive a code for a free pet. Here's the article if you want details;
https://www.elderscrollsonline.com/en-us/news/post/58415

Wasn't this like many months ago?

Sylvermynx · February 2021

DaveMoeDee wrote: »

SianTamzin wrote: »

gpkreutzerub17_ESO wrote: »

what are you all talking about, what code, what pet.....

If you verified your email with ESO and opted in for marketing emails you would receive a code for a free pet. Here's the article if you want details;
https://www.elderscrollsonline.com/en-us/news/post/58415

Wasn't this like many months ago?

Last summer IIRC - but they brought it back recently.

majulook · February 2021

Sylvermynx wrote: »

DaveMoeDee wrote: »

SianTamzin wrote: »

gpkreutzerub17_ESO wrote: »

what are you all talking about, what code, what pet.....

If you verified your email with ESO and opted in for marketing emails you would receive a code for a free pet. Here's the article if you want details;
https://www.elderscrollsonline.com/en-us/news/post/58415

Wasn't this like many months ago?

Last summer IIRC - but they brought it back recently.

They brought it back because it did not work for lots of players and now again its not working.

In this tread ZOS states that they have finished sending out codes, and you need to Contact Customer Support.

The very next post in the thread are screen shots of conversation with Costumer Support who says Customer Support is not aware of this and they can do nothing until the the month has passed.

The big question is why is a company this size not able to communicate internally?
Do they not have email, processes, work flow charts, and management teams to ensure that all of the company is on the same page?

ZOS_SarahHecker · February 2021

Hey there, for anyone who contacted customer support already can you share your ticket numbers?

Tiara_Ra · February 2021

ZOS_SarahHecker wrote: »

Hey there, for anyone who contacted customer support already can you share your ticket numbers?

Incident: 210220-000263

guitarbilly · February 2021

210222-003055

210218-003188 1st one.... ignored (even though I replied to the ticket to try to generate a response twice)

guitarbilly · February 2021

Thank you!

barrrt · February 2021

Ticket #: 210216-007634

Opened on 2/16. No response other than the canned:

We greatly appreciate you bringing this potential bug to our attention. This information has been collected and will be passed on to our development team. You will not receive a further response to this ticket.

(emphasis mine)

It wasn't clear which support category to use for this type of ticket, so maybe the one I picked gets that response.

ZOS_Adrikoth · February 2021

Hey there @barrrt

Tickets submitted under Feedback/Bug do not receive direct support from our team. We have gone ahead and moved this ticket to the right place, so keep an eye out for an update!

barrrt · February 2021

ZOS_Adrikoth wrote: »

Hey there @barrrt

Tickets submitted under Feedback/Bug do not receive direct support from our team. We have gone ahead and moved this ticket to the right place, so keep an eye out for an update!

Great, thank you! It was not obvious how to report this issue. I got the response from support and they said the code worked on the 16th, so I should find the pet in my collections. I'll check later, but this would imply this was a UI bug. I first tried in game, rather than on the web, so... hmm.. maybe some add-on interaction (?). I use a lot of them :-)