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Crash to desktop when character switching

burty61
burty61
✭✭
Just wondering if anyone else is experiencing the game always crashing to desktop when you click "Log out" to switch characters? I'm not experiencing any in game crashes at the moment, just this. I've tried running with all addons removed but it made no difference.
Edited by ZOS_Bill on February 3, 2021 9:25PM
  • ZOS_Bill
    ZOS_Bill
    admin
    @burty61

    When did this crash first start happening?

    Have you tried repairing game files or reinstalling yet?
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  • burty61
    burty61
    ✭✭
    @ZOS_BillE , Thank you for your response.

    It started at the beginning of December but was not very frequent and I was having crashes during dungeons and trials so thought it was just part of that. The crashes during game content are no longer happening but during January the frequency of these "log out" crashes has increased massively.

    I have run the repair on the game files, but I haven't reinstalled yet, though I'm guessing that's going to be my next thing?
  • ZOS_Bill
    ZOS_Bill
    admin
    @burty61

    Yes, reinstalling is the next step to try if repairing the game files has not helped.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • burty61
    burty61
    ✭✭
    @ZOS_BillE , I did a reinstall of the game last night but unfortunately the game still crashed to desktop when I logged in and and then clicked log out. I suppose it's not the end of the world as I'm not crashing during content, it's just annoying.
  • ZOS_Bill
    ZOS_Bill
    admin
    @burty61

    Thank you for the update. Since reinstalling has not helped resolve the crashing, you should open a ticket with customer support if you've not done so yet.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
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