Bought Blackwood CE Upgrade Through Steam and not received a mount

eric_m · January 2021

I have bough Blackwood CE Upgrade on Steam and received only Nightmare Bear Cub. Nagahide Welva Ravager is not in my collection. Has reloaded few times, and still don't receive a mount.

ZOS_Adrikoth · January 2021

Hey there @eric_m

If logging out of the game entirely, waiting a few moments, and then logging back in again did not resolve this then please submit a support ticket at help.elderscrollsonline.com

eric_m · January 2021

@ZOS_Adrikoth I have trying to do this almost 10 hours. Same effect as before.

That's reply from support:

Greetings,

Thank you for contacting The Elder Scrolls Online Team!

We greatly appreciate you bringing this potential bug to our attention. This information has been collected and will be passed on to our development team. You will not receive a further response to this ticket.

We encourage you check the Bug Reports section of the ESO Forums as well. The development team checks these regularly and it allows you to add video and screenshots more easily to help dscribe the issue you're experiencing.

Thank you for your continued interest and support!

Kind Regards,
The Elder Scrolls Online Team

ZOS_Adrikoth · January 2021

Greetings @eric_m

Please submit a ticket using a non-Feedback/Bug Report category. Tickets submitted under these categories do not receive direct support from our Customer Service team.

eric_m · January 2021

@ZOS_Adrikoth ok, thanks, will try

ZOS_Bill · January 2021

@eric_m

You are welcome to post your new ticket number in the thread if you need help checking on the current status.