Unable to claim Drops

Jeirno · January 2021

I get an error msg when I try to claim drops.
https://gyazo.com/8d3533dbe55bcff4af1be3523475ba14
Well what am I supposed to do if it gives me and error when I try to claim either of these?

Pathfindr · January 2021

Reconnecting accounts usually helps

Magrat · January 2021

you didn't miss anything - I claimed 3 but only 1 is in my inventory.... Watched the entire thing and only got one in the end, which I know is better than nothing but it is not what they said I should get so I feel like I missed out, especially as twice I clicked on 'claim' but ended up with nothing.

Ariont · January 2021

So we watched 2 1/2 hours of the reveal and when I finally figured out how to find the drops when @ZOS_GinaBruno said at the end, it tells me I can't claim the pet because its ended and I only got one crate. So we were supposed to have 24 hours to claim our items. Are they going to fix the link so we can get our pet for watching the event like we were led to believe?

Hopefully this will be corrected.

EDIT -
I managed to get back to the drops page again and I have actually gotten the pet and 1 crate now. I may have been a bit hasty and they just needed the time to award the items.

SOT · January 2021

Magrat wrote: »

you didn't miss anything - I claimed 3 but only 1 is in my inventory.... Watched the entire thing and only got one in the end, which I know is better than nothing but it is not what they said I should get so I feel like I missed out, especially as twice I clicked on 'claim' but ended up with nothing.

The exact same thing happened to me, I watched the whole thing got one crate and the pet but missed the other 2 somehow it was highly unfair

Salvas_Aren · January 2021

Pathfindr wrote: »

Reconnecting accounts usually helps

does not help

Jeirno · January 2021

Magrat wrote: »

you didn't miss anything - I claimed 3 but only 1 is in my inventory.... Watched the entire thing and only got one in the end, which I know is better than nothing but it is not what they said I should get so I feel like I missed out, especially as twice I clicked on 'claim' but ended up with nothing.

Same here, watched the whole thing since the stream started and there was 2 hours of just quiz and pics on the screen and until the very last moment when the stream ended and got "1" crate that I am unable to claim.

twev · January 2021

Watched it all, got nothing.

Salvas_Aren · January 2021

watched the australian aftershow stream, got a drop that was resetted to zero afterwards

ZOS_Bill · January 2021

For those having issues with claiming Twitch drops, you may need to try multiple times or wait for 24 hours for the request to go through. If your issues continue, you can open a ticket with customer support for further assistance.