Seeking Ticket Update

GedeonZeon · January 2021

Good afternoon,

Looking to see if my ticket will be resolved soon. Due to the nature of the issue, a CSR needs me to be offline to action it, and I have stayed offline over 48 hours now in order to allow access. Greatly looking forward to getting back into the game this weekend.

Thank you for your time.

Ticket: 201230-003605

ZOS_Adrikoth · January 2021

Greetings @GedeonZeon

We can confirm that this ticket is still open and a member of our support staff will reach out to you as soon as possible.

Please be aware that updating your ticket multiple times will put it at the end of the line and delay the response time. Because of this, we recommend only updating your ticket as necessary. Thank you for your patience as we assist you with this ticket.

GedeonZeon · January 2021

Thank you!

Ticket has not been updated since 16:47 EST 30/12/2020

GedeonZeon · January 2021

Just a quick update.

Almost 72 hours without a resolution, in case anyone else checking the forums was wondering what the current wait times were like.

GedeonZeon · January 2021

Another quick update, in case anyone else checking the forums was wondering what the current wait times were...

Approaching 96 hours without a resolution. I'm left to wonder, am I the only one experiencing this? From opening the ticket to the first response was 3 hours, then nothing since my reply four days ago.

If I am online while a CSR tries to fix the issue, it is my understanding I will just be put to the bottom of the queue and told to be offline again.. I hope it is understandable why this would be discouraging for paying customers seeking resolution.

GedeonZeon · January 2021

Forgot to update this one for the community!

Ended up being 5 days almost to the hour for resolution. Maybe this is still relevant for some of us waiting for tickets to be addressed.

All the best!

ZOS_Bill · January 2021

Thank you for the continued updates. With the ticket now resolved we are closing the discussion.