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ESO Rejecting emails for support
JasonSilverSpring
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Hello,
I submitted a support ticket and the CS person responded very quickly and asked me to provide verification information. But, when I reply to the email it keeps getting rejected with the following message:
How am I supposed to reply to the ticket if your system is rejecting emails? I am currently using a tablet via a wireless device but even tried emailing from my home computer so it does not appear to be IP specific. I am using GMail.
I submitted a support ticket and the CS person responded very quickly and asked me to provide verification information. But, when I reply to the email it keeps getting rejected with the following message:
This is the mail system at host mailrelay01.zos.atl.nexxphase.net.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
<teso_help@mailmw.custhelp.com> (expanded from
<eso_help@helpmail.elderscrollsonline.com>): host
filtervipmw15.rightnowtech.com[74.117.203.216] said: 554 Service
unavailable; Client host [mailrelay01.zos.atl.nexxphase.net] blocked by
rbl.int.rightnowtech.com; http://www.spamhaus.org/sbl/query/SBL220319 (in
reply to RCPT TO command)
Final-Recipient: rfc822; teso_help@mailmw.custhelp.com
Original-Recipient: rfc822;eso_help@helpmail.elderscrollsonline.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; filtervipmw15.rightnowtech.com
Diagnostic-Code: smtp; 554 Service unavailable; Client host
[mailrelay01.zos.atl.nexxphase.net] blocked by rbl.int.rightnowtech.com;
http://www.spamhaus.org/sbl/query/SBL220319
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
<teso_help@mailmw.custhelp.com> (expanded from
<eso_help@helpmail.elderscrollsonline.com>): host
filtervipmw15.rightnowtech.com[74.117.203.216] said: 554 Service
unavailable; Client host [mailrelay01.zos.atl.nexxphase.net] blocked by
rbl.int.rightnowtech.com; http://www.spamhaus.org/sbl/query/SBL220319 (in
reply to RCPT TO command)
Final-Recipient: rfc822; teso_help@mailmw.custhelp.com
Original-Recipient: rfc822;eso_help@helpmail.elderscrollsonline.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; filtervipmw15.rightnowtech.com
Diagnostic-Code: smtp; 554 Service unavailable; Client host
[mailrelay01.zos.atl.nexxphase.net] blocked by rbl.int.rightnowtech.com;
http://www.spamhaus.org/sbl/query/SBL220319
How am I supposed to reply to the ticket if your system is rejecting emails? I am currently using a tablet via a wireless device but even tried emailing from my home computer so it does not appear to be IP specific. I am using GMail.
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Stormynature✭✭✭http://forums.elderscrollsonline.com/discussion/86088/can-t-reply-to-customer-support-emails#latest
ZOS_EveP Administrator, Moderator admin
12:51AM Staff Post
Hi there, folks. We are aware that some users are currently having trouble replying to support emails and are working on a solution. Thanks for your patience!A maxed out luggage draught horse should be allowed to carry a wayshrine0 -
GossiTheDog✭✭✭✭✭Ticketing system hasn't worked for customers for about a day. From Zenimax:ZOS_TristanK wrote: »Hi there, folks. We are aware that some users are currently having trouble replying to support emails and are working on a solution. Thanks for your patience!0 -
flameweaver✭✭✭Judging by the STMP error code and the url (spamhaus) ZOS have had their domain blacklisted for sending (or relaying) spam e-mails.
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JasonSilverSpring✭✭✭✭✭flameweaver wrote: »Judging by the STMP error code and the url (spamhaus) ZOS have had their domain blacklisted for sending (or relaying) spam e-mails.
@flameweaver , I bet it is because they have sent so many support emails out asking for information like secret questions and date of birth, etc. There should be a web-based system where we can track out tickets and reply directly on the web site rather than sending sensitive information via email.
I know this has been said by many others but maybe this SPAM block will highlight the issue for ZOS. This was my first help ticket and I was shocked that I did not even need to log in to submit a support ticket.
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flameweaver✭✭✭jason.washdcub17_ESO wrote: »flameweaver wrote: »Judging by the STMP error code and the url (spamhaus) ZOS have had their domain blacklisted for sending (or relaying) spam e-mails.
@flameweaver , I bet it is because they have sent so many support emails out asking for information like secret questions and date of birth, etc. There should be a web-based system where we can track out tickets and reply directly on the web site rather than sending sensitive information via email.
That could well be the case, unless the bots are fighting back
And I agree a web based ticketing and tracking system would be much more helpful and efficient.
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ZOS are spamming e-mails.
Everytime I report a Gold Spammer I get am e-mail thanking me for the report. With the amount of RMT and botting that goes on ZOS must be sending millions of e-mails everyday. Its an automated system, so its hardly surprising they get labelled as spammers.
Edited by Archibald on April 23, 2014 3:36PM0