Blue screen PS4 EU after choice char

Rinlan_Darius · November 2020

No character loads - the game closes with a blue screen after update.
But on NA server all OK.

Wolfpaw · November 2020

Rinlan_Darius wrote: »

No character loads - the game closes with a blue screen after update.
But on NA server all OK.

PS4 NA I have the same issue character select>loads>blue screen submit error report.

ccfeeling · November 2020

Wolfpaw wrote: »

Rinlan_Darius wrote: »

No character loads - the game closes with a blue screen after update.
But on NA server all OK.

PS4 NA I have the same issue character select>loads>blue screen submit error report.

Me too .

You guys could test it as well , browse different chars a few mins , then blue screen

Rinlan_Darius · November 2020

Loading only 2 of my characters out of 17, all another crushing game

ZOS_Adrikoth · November 2020

Greetings @Rinlan_Darius

Please try all of the troubleshooting steps in this article to resolve this blue screen issue.

If this issue persists, after trying these steps, then please open a ticket with us at help.elderscrollsonline.com and a member of our support team would be happy to assist you further.

Wolfpaw · November 2020

ZOS_Adrikoth wrote: »

Greetings @Rinlan_Darius

Please try all of the troubleshooting steps in this article to resolve this blue screen issue.

If this issue persists, after trying these steps, then please open a ticket with us at help.elderscrollsonline.com and a member of our support team would be happy to assist you further.

I'm not going to reinstall the game, did the other steps mentioned. This is wide spread.

Rinlan_Darius · November 2020

Should I reinstall game? Magnificent! 1-2 days, yeahhh.
Im playing 6 years, its first time problem with loading my chars.

Wolfpaw · November 2020

Rinlan_Darius wrote: »

Should I reinstall game? Magnificent! 1-2 days, yeahhh.
Im playing 6 years, its first time problem with loading my chars.

I wouldn't.

UPDATE 11.10.2020: Rebuild Database (2min for me) under PS4 Safemode has allowed me to access my bugged characters.

I'm not sure if this will last, after the update yesterday I was able to login two times with a character prior to the game locking me out on those characters.

Rinlan_Darius · November 2020

Reinstalling the game didn't help!

Rinlan_Darius · November 2020

Rebuild base didn't help.
I think this problem on ZOS side.

Rittings · November 2020

Can confirm this bug on an server now too. Started by blue screening a few seconds after logging in and moving 2 steps... now it’s constant straight after character selection.

This is beyond game breaking. It’s so wide spread Zenimax, it’s time for YOU to take some responsibility to fix.

Rittings · November 2020

Sorry, can’t edit post, but confirm it’s now on NA server too

Rinlan_Darius · November 2020

The problem is still not resolved, there are no answers for tickets
201110-001312,
201110-001766,
201111-000665,
Sony's support has not yet answered complaints.

VladKyrych · November 2020

Hi
I have the same issue with all my characters. Support recommendations didn’t help to resolve this issue. It might be a problem with new patch.

Rinlan_Darius · November 2020

I've been playing since the game was released, and this is the first time in over 6 years that I have had such problems.

LordAzriel91 · November 2020

I also have the same problem. Bethesda support didn't help. They suggested to ask PS4 support. Shame on them!
After long corresponds they answered that this is a known bug and they are working on it, but without any details.

Rinlan_Darius · November 2020

I don't understand why players, not ZOS, should contact Sony about game issues after an update. There was also no apology or acknowledgment of the problem from ZOS. Thousands of players after the update got a problem with access to the game, and ZOS pretend that they have nothing to do with it.

Rinlan_Darius · November 2020

201110-001766 4 Days Ago
201110-001312 4 Days Ago
Two tickets out of three - more than four days have elapsed - no answer to specific problems. Does tech support work at all? Do not offer to restart the console or download the game again.
What happens in general, will give us intelligible answers when the problem of several thousand players is solved? For a day now I have not seen the traditional red inscription at the top of the forum "Yes, we know about the problem and are working on it"

ZOS_Chiroptera · November 2020

Hello @Rinlan_Darius, your tickets were submitted as feedback. Feedback tickets do not receive a response. Your tickets have been moved to the appropriate queue and a support agent will reach out soon.

Ruhgar · November 2020

Crashed to blue screen while in a Delve. Now cannot play. As soon as delve loads blue screen. Not amused. Game unplayable. If this does not get fixed will go through measures to get refund.

EpicHero · November 2020

I understand you want to keep the forums clean, but you did direct a generic blue screen crashes and freezes topic to a very specific blue screen after char select on EU server topic.

Maybe create a whole new topic for PS4 crashes since last mondays patch?

On PS4 NA server people are crashing all over the place. Upon entering a dungeon, when clicking the blue portal in WGT to come to the end boss, randomly freezing in dungeons and in the open world.

The game is extremely unstable right now on PS4...

Rittings · November 2020

@ZOS_BillE i would politely ask why you closed my NA server thread to redirect everyone to an unrelated EU one?

That said... offered up valuable information regarding imperial city blue screens on my own thread... all 27 of my 88 minute blue screen fest came in the Imperial City lobby, just trying to get to the ladder room...

Of course there are multiple blue screen threads... because it’s a huge issue onPS4 right now, and one that is failing to be acknowledged in Twitch streams, on forums or indeed anywhere of note. This is all playing into the fears that PS4 is becoming the unwanted platform since Microsoft took over. There are zero steps being taken to alleviate these fears among the base...

I hope you understand this, because we’ve piled huge amounts of money into your company... so naturally, if we lose faith in it, you can be assured the franchise name, once loved by all of us, will be tarnished permantly. Let’s try work this out together and let’s start having some genuine dialogue before it goes any further.

Rittings · November 2020

Ruhgar wrote: »

Crashed to blue screen while in a Delve. Now cannot play. As soon as delve loads blue screen. Not amused. Game unplayable. If this does not get fixed will go through measures to get refund.

Same issue in Imperial City... eventually got back... my wife had same in Sanctum Ophidia, I know most are getting it in Wayrest 2 also... do you remember the Delve so I can compile it for my list? It seems if the devs want to ignore it, we have to gather the info for ourselves to try solve it.

zaaSpaceMonkey · November 2020

List of where blue screen's happen for me, PS4 EU:
Loading a character
Entering the enchanting shop in Glenumbra
Loading into a public dungeon, Alik'r, Glenumbra
S. Elsweyr.. all over there.
Trials
My house,
most DLC delvs.

Atomiwa · November 2020

Maintenance didn't fix this issue, unfortunately. Still crashing on character login

Rittings · November 2020

Atomiwa wrote: »

Maintenance didn't fix this issue, unfortunately. Still crashing on character login

Sadly, it was never intended to fix anything...

Right now big issues..

Light attack desync
Major gallop not working
Blue screens and freezing galore
Guild trader info not updating
No categories in bank deposit
Micro freezing issues
Booted from server for message rate when joining groups
Freezing load screens at wayshrines and trial entrances
World boss quests not working in Markarth
Graphical issues with trial bosses like final boss in Halls of Fabrication having his arms glitch behind him and looking deformed
Character freezing place and unable to move after rooting debuff wears off

These are just a few ...

Antony S · November 2020

So... @ZOS Support TEAM!

Your ps4 server/account maintenance today did not change anything, the problem persists. Is there any news / timeline when you will fix this problem?

LordAzriel91 · November 2020

Hi all,

So the problems with blue screen was not solved after maintenence 16.11.
But I have information that this blue screen has players that are in the guild with Russian language.
After go out from guild, change language to English at the guild or change message of the day to English, players can log in to the game.
But it can be problematic bc some of players cannot login to the game bc all characters are crashing like me. That's why the first solution doesn't work. The next 2 can be worked only if admin of the guild can login to the game. If this person cannot login to the game - this is will be problem for players who cannot enter to the game.

Carthelion · November 2020

I'm only getting blue screens in dungeons on bosses.

Pauwer · November 2020

Blue screens in Cyrodiil fights also, for many guild members. They don't post on the forums, i think, but the blue screens happen several times everyday in Cyro for all players.

Lampmode04 · November 2020

@ZOS_GinaBruno how can you release an update for ps4 early with all the known issues on PC? Why not just delay it until you work out the LA bug and the blue screen issues. Do you guys test this stuff before release? Serious questions that should be answered Gina.