2 weeks waiting on 50+ USD billing error

hrafnsbur · October 2020

Ticket #200930-003640

After being charged several times for the newest expansion and a month sub due to a bug in the paypal integration, I created a ticket.

Unfortunately after over a week of it being "under investigation" I committed the cardinal sin of updating the ticket looking for an actual update or timeline and now it seems stuck in limbo.

So what are my options?
I go to the payment provider for a chargeback and I get my account disabled, I update the ticket I get blacklisted and have to wait a few more weeks, and if I wait I get to be out a non-trivial amount of money for an unknown amount of time?

VaranisArano · October 2020

If you update your ticket, you aren't blacklisted. Its just automatically treated as a new ticket and moved to the back of the queue.

Hopefully a mod can assure you its in the right place, but patience is (unfortunately) the only real option.

ZOS_Adrikoth · October 2020

Thank you for providing your ticket number @hrafnsbur

Updating your ticket multiple times will put it at the end of the line and delay the response time. With that in mind, we can confirm that this ticket is still open and a support agent will respond to your latest reply as soon as possible.

Thank you for your patience.

hrafnsbur · October 2020

It has now been 11 days with the status of "WAITING ON AGENT".

How long is the support queue time on this kind of ticket?

ZOS_Bill · October 2020

@hrafnsbur

We've sent you a forum PM with another update regarding your current ticket.