Ok not one person would like to show a little love to the customer support team?
Come on, don't be shy... Go on a say "thank you for helping me". They read these. Think of it like a late Easter gift.

Eris wrote: »

I'd show some love for Customer Support but not really had a reason to need them... soooo....

Thanks good news. Really it is. You are issue free. That is really good. Well if you do have an issue they will help you, just give them a little time to get to your complaint.
Thanks for your comment.

Ketobbey wrote: »

Firstly I want to say I was wrong to criticise the customer support team and for saying they were incompetent. I was wrong and they showed me that.
Secondly I would really like to say a BIG "THANK YOU" to the customer support personnel that worked on my issue and provided me with a level of customer support that showed me they are anything other than incompetent. They are infact very skilled and understanding.
Thirdly, well there is no thirdly, Thanks heaps to all the customer support. You help keep the game running for us at our ends. I know now if there is a next time and I have an issue I have faith it will be resolved by very well trained and intelligent people.
Keep up the good work.
Kind Regards,
Ketobbey

To everyone else thats had good customer support. Show the team a little love add your thanks here.

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Very cool to see your post Ketobbey. The fact that you had issues AND ESO staff got on top of things and squared it away speaks volumes of kudo's to them doing an outstanding job.

It also shows us that you as a customer had problems, were responded to appropriately, and look at you here saying Oo-rah!

*Hats off Ketobbey. Good journeys in ESO. I'm lovin it myself!

Contact one of the forum admins... can't remember which. They'll fix it for you.

You could have just sent them an email saying thanks instead of cupping them in public

I'll probably make a thread like this too, if or when they choose to respond to even one of my tickets ! Yay !

SavageHenry wrote: »

You could have just sent them an email saying thanks instead of cupping them in public

This is why we can't have nice things.

I was just telling my partner that people come down hard on customer service here. I've worked as a CSR. It's hard work, and the pay comparatively sucks, but it can also be very rewarding, especially when people like the OP have something nice to say.

I think that 9 out of 10 issues that do occur aren't the people themselves, but policies and poor judgement from Zenimax as a company. While it's true that saying "We have nothing to say on xyz issue until we know more." can annoy some people, most people need to hear exactly that, and would prefer that an issue or concern not be ignored for 10 days or two weeks, then finally a statement comes out.

I know sometimes there's canned responses, but that isn't always their fault. There's always tons of stupid policies that make both a csr's and a customer's life harder, but they have to adhere to them, or get written up or fired. Sometimes that includes having to say things a very certain way and adhering to it, with no deviations at all.

So I guess what's I'm saying is that most csr's would love to fix things and make them right, but the company only allows them to do so much. I speak from experience here.

Also, I'd like to point out, even if you're mad as hell, be nice, be polite. We're always far more willing to do all in our power for someone angry but polite, whereas the arglbargl RAEG treatment will get you the bare minimum required by our job.

Just want to add my thanks to this thaksgiving event to customer support team - thank you customer support team, you help me despite my pretty bad english. I know that we, customers, are pretty annoying, lets face it, but even then you stay patient and supporting, thanks and stay strong!