ZOS: URGENT PLEA ABOUT ABUSIVE COMMENTS on ZONE CHAT ...extremely upsetting.

etchedpixels · October 2020

Agreed entirely
- Talk about it
- Report it
- Make it clear it's not acceptable

I would disagree that everyone doing it is a troll - many of them will have been brought up in an environment where sexism and racism are acceptable or sadly even the norm. and who've had no actual parental role model of decent human behaviour or anyone to teach them what is inappropriate.

idk · October 2020

SteveCampsOut wrote: »

Shadowspawn42 wrote: »

SteveCampsOut wrote: »

[snip] You did the right thing with the tools ZOS has given. You ignore and reported them. Thankfully you didn't name and shame them and get this thread deleted. While I admire your restraint in not speaking to them, bringing it up in the forums is just giving them the power they craved. If they see the post they will know they achieved their goal of getting under your skin. [snip]

So it’s wrong to inform people of the problem and wrong to try to get the attention of ZOS so they will fix it? Hmmm. Can’t say I agree with you there. It’s important to discuss issues like this so people know what to watch out for and people who have experienced similar things know they aren’t alone.
Edit: Also, you do realize this goes way beyond “being mean” right? Based on OP’s description, this sounds like legit hate speech meant to intimidate and degrade. So yeah, I don’t blame her for being upset.

[snip] I only pointed out that she gave the trolls what they wanted. A reaction that they can see clearly on the forums. That's just a simple fact. She can do with it as she likes.

[edited for baiting]

It is unlikely those trolls frequent the forums as we represent such a small portion of the active player base. So yea, it is possible they will read this thread, but improbable.

idk · October 2020

Nairinhe wrote: »

1. Report
2. Put them on ignoring
3. Learn not to care about every barking dog unless there is some real threat (no offence to dogs).
There always will be trolls and idiots. What do you expect ZOS to do?
Make psychological profile of every player before letting them join? All that they can do is to act on your report or make profanity filter even more ridiculous, that's it. It's up to you to remember that, however disgusting, most of those idiots are completely harmless.

[snip]

I'm not defending real hate speech and derogatory comments of course, and I'm not saying that words can't hurt you, [snip]

[edited for baiting]

I expect Zos to ban them. Maybe a social ban to start and, at some point, a permanent ban. They do not need to create psychological profiles on players to recognize what is clearly hate speech actually happening in-game. Those trolls are a tiny part of the player base, so banning them will not be noticed in the revenue and profit and will send a message that Zos is serious about the changes they recently made to the TOS.

In the end, it is a good idea for Zos to rid the game of this small portion of the players that take trolling to an extreme that is obviously against the TOS. It creates a more hospitable environment for decent customers that make up the bulk of ESO.

doomette · October 2020

hexentb16_ESO wrote: »

Yep. Welcome to ESO. Just a couple hours ago an old guild master felt the need to tell zone chat that he kicked kicked me because I'm gay. Knowing him he's going to try finding out my current guilds and try to convince them to kick me too.

In a twisted way, he’s doing you a favor because who would want to be in a guild that would kick you out for that? He’s still a bigoted troglodyte, of course, so sorry you had to deal with that. Hopefully you find guilds full of awesome people who don’t give a fig about stuff like that.

Celephantsylvius_Bornasfinmo · October 2020

You can't monitor everything all the time, the game would just be a constant mess of complaints, which it already is at the moment.

Regarding their behaviour: It's unacceptable to say stuff like this even from the comfort of your little teenager room. If parents knew what their kids were saying they would probably be coughing up coffee every morning. I think messages of these kinds should be forwarded to parents of children under the age of 21 (for US). It's a harsh thing to say children for 18-20 y/os, but their maturing curb seems to be slower these days.

Shadowspawn42 · October 2020

@ wishlist14 please ignore all of these trolls telling you “that’s how the game is”. The point is it needs to stop. You are doing the right thing by reporting them and bringing it up on the forums, and honestly you are so brave for doing it ❤️

SilverBride · October 2020

When I hear vulgar, or otherwise inappropriate chat in zone, I announce that I am going to start reporting the offenders. This has actually stopped it a few times.

newtinmpls · October 2020

Ectheliontnacil wrote: »

1. They shouldn't punish people who get reported, they should punish people who actually violate the ToS. Big difference.

Think of a Venn Diagram... these are two categories which may ... or may not overlap.

I would have thought that:

1-If some behavior is reported, then it gets investigated/examined

IF the behavior violates TOS, well THEN an appropriate action/punishment is taken.

newtinmpls · October 2020

anitajoneb17_ESO wrote: »

I play on PC/EU. I've seen and heard my share of insults, trolls and stuff not nice to hear over 6+ years, whether directed at me or at other people.
But frankly, none of them was ever targeted at my gender (I'm a woman), at least in my personal interpretation.

I could accurately say the same. About my experience.

I play with several friends regularly, and one in particular has made a habit of going into "offline" status because of the regular whispers she gets. They generally occur on a continuum which would be consistent with a jerk slowly encouraging him/herself into more hostile/vulgar behavior.

So I know that different people have different experiences. Neither of us is lying. We have different experiences.

SidraWillowsky · October 2020

DTStormfox wrote: »

OP, you have done the right thing by reporting them.

Considering you wrote this while being in an emotional state because it was written only 10 minutes after the fact, it probably would have been better to calm down first and then start a constructive discussion about abusive language in the chat and what we, as a community, can do about it (i.e. discuss the options). I believe that would have been much more fruitful for you and the community. The point I am trying to make is: we first need to find out if such abusive language is of frequent occurrence, before jumping to conclusions based on personal experience or incidents.

I feel that this is patronizing and once again the "hysterical, emotional woman" stereotype lives on. I too am a woman, and no amount of time makes me any less angry when I learn that this crap still exists.

Ratinira wrote: »

LadyNalcarya wrote: »

Raideen wrote: »

LadyNalcarya wrote: »

Raideen wrote: »

Sticks and stones may break my bones but words will never hurt me. I wish more people learned this valuable lesson.

People should not put up with discrimination, though. Things like racism, sexism etc lead to much more than just "hurt feelings". Of course, harassment in games is only a small part of a big problem, but it doesn't mean that it's not a problem at all.

[snip]

I have delt with people making fun of me for physical imperfections for over 30 years. I learned a long time ago that the best way to deal with it, was to ignore their commentary...because what they were saying was not true, it was just being said to be hurtful. I stop letting it hurt me and life is better.

The biggest change any person can do to the world, is change themselves.

So in other words, we should blame the victims of harassment for "allowing it to hurt them" instead of harassers? That's not very constructive. Sure, it's not possible to get rid of all evil, but it doesn't mean that we should give up trying and just accept it. Mental health is a real thing, and trying to harm people psychologically is no better than trying to hit them.
Shifting focus from perpetrators to victims only empowers said perpetrators and creates a very unwelcoming atmosphere. Games are supposed to be fun for everyone participating, they're not here to test your mental strength or something. Harassment is already against ESO rules, the problem is that these rules aren't enforced as often as they should be.

Though there is a difference between harassing directly one spesific person (victim) and something said to no-one in video game chat.

I do not agree with this. In fact, it's almost worse that people have these blanket thoughts about all women. Just to know that there are people out there who believe that I'm inferior because I don't possess a Y chromosome is offensive, infuriating, and also saddening.

Sgrug · October 2020

Screenshot, report it, send email to ZoS.

Also without the above there is no reason to just accept one person's word over another. There is no reason evidence can not be saved in a game to prove what happened.

Canasta · October 2020

It is right to bring it to the forum, the more noise you make about the issue, the more likely it is that the culprits and thier accounts will be banned from the game.

Zenimax does not want to ban potential money paying customers from thier game, now do they?

Sgrug · October 2020

Canasta wrote: »

It is right to bring it to the forum, the more noise you make about the issue, the more likely it is that the culprits and thier accounts will be banned from the game.

Zenimax does not want to ban potential money paying customers from thier game, now do they?

There is every reason to not bring it to the forum, [snip], it is more effectively handled in game by reporting and screen caping it. [snip]

I see no good having a forum discussion on this beyond a moderator re-emphasizing it is wrong to behave as such in the game.

[edited for baiting]

ZOS_Lunar · October 2020

Greetings,

Because this thread has continued to derail with baiting and rude comments we have decided it is best to close it down. We ask that the Community Rules are kept in mind when posting on the forums.

We take reports of harassment very seriously, and ask that any incident of harassment gets reported so that the proper team can investigate. We would also like to call out that every report of harassment that we receive is investigated and we take any necessary action to ensure that Tamriel is a safe and welcoming environment for everyone.

Thank you for your understanding.