Unable to Log In - Infinite Loading Screen

Psyphon · April 2014

As of today (Monday), every attempt I've made to log in has resulted in me sitting in an infinite loading screen.

The launcher loads just fine and launches the game client normally. I get to the Log In page and announcements load normally. I enter my account info and hit Login, get a short "Requesting Login..." load, then it takes me to the loading screen which never ends. The loading icon continues to animate, the client does not lock up or anything... it just never progresses beyond the loading screen. I never even reach the character selection screen.

I've tried alt+f4 and retried logging in over and over, but nothing changes. I've deleted all my addons. Nothing changes. I can't play.

Eclecticbill · April 2014

I've been having the same problem. I usually play on the EU but when it went down for maintenance I switched to NA. I've been having problems with NA lately though since the last patch (not the one yesterday) such as none of my characters being able to engage in combat even though the left and right mouse buttons work for everything but combat, even tried creating a new character.

The odd thing is that I installed NA first then copy/pasted it to the EU folder and patched it and haven't had a problem with the EU client; you might expect some problems with the pasted version but none.

Psyphon · April 2014

I still can't connect to the NA server. Haven't been able to even get to the character selection screen all day. I haven't seen this issue in the known issues or high-priority issues...
I submitted a support ticket, but haven't even gotten an acknowledgement email as I usually do within minutes.

This is a serious issue, but I haven't had anyone even acknowledge it.

animedragonboy22preub18_ESO · April 2014

I'd like to sound off and say I too am having this issue. Got home from work today, dl'ed the new patch and have tried every fix ive seen about loading screens the past week over the past hour and have unable to get to ANY character select screen. Which is crazy being that I was on just this morning around 2am(ya I work late)

eric.kb14_ESO · April 2014

same here. stuck at loading screen. cannot reach character selection. Unacceptable ***! I demand 1 days reimbursement for lack of playability

*Edit* Running the repair tool seems to have worked this time. although I've personally tried it at least 5 times already i finally reached the character selection screen after this final repair. Everything seems to work accordingly now