The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Inappropriate social ban for my family. Again!
I have just raised a new ticket reference: 200905-002912. In relation to a social ban applied to three accounts.
An earlier ticket from July ( 200725-003993 ) for the same issue is now closed.
Three of us in the same family play together from time to time from the same location/IP address. It seems that each time we do we all receive an arbitrary social ban with no warning or explanation. This is bad enough but knowing that you freely admit that it can be up to 10 working days before a ticket is addressed is more than a little frustrating.
This issue really needs to be looked at as we are all subscribed ESO+ members, and we are beginning to wonder what it is we are actually paying for. It certainly doesn't seem to be customer support or service!
Yours frustradedly
@DaiABolical
An earlier ticket from July ( 200725-003993 ) for the same issue is now closed.
Three of us in the same family play together from time to time from the same location/IP address. It seems that each time we do we all receive an arbitrary social ban with no warning or explanation. This is bad enough but knowing that you freely admit that it can be up to 10 working days before a ticket is addressed is more than a little frustrating.
This issue really needs to be looked at as we are all subscribed ESO+ members, and we are beginning to wonder what it is we are actually paying for. It certainly doesn't seem to be customer support or service!
Yours frustradedly
@DaiABolical
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ZOS_AdrikothadminHey there @DaiABolical
Thanks for reporting this issue. We can confirm that Ticket #200905-002912 has been received and a specialized team will investigate this as soon as possible. Thank you for your understanding as we work to investigate this for you.Edited by ZOS_Adrikoth on September 5, 2020 1:46PMThe Elder Scrolls Online - ZeniMax Online Studios
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