Social Ban or Glitch?

im2tired2try · September 2020

( [Incident: 200824-005014] Customer Service Ticket )
I've been unable to experience the full game for about two weeks now. I first sent in a ticket asking if I was social banned to which zos replied no, then I sent in another ticket asking for help fixing my glitched account. They replied fairly quickly asking for more information but went silent once I explained my issue.
Issue being I cannot send mail, trade with other players, talk in any message chat (I can type and send but other people wont see it,) I can't access guild traders or guild banks, and I cannot invite players to group on my main toon because it'll repeatedly tell them that they've failed to join group. Is this a common issue? I've read other reports that are similar to mine but there was never a direct solution.
Thank you for taking the time to read

redspecter23 · September 2020

That sounds an awful lot like a social ban to me. Keep on support and continue responding to the ticket until they resolve the issue.

Whoever said it wasn't a social ban (but then also didn't provide any info on what was wrong) seems like they were lacking in knowledge and information. You'll need to continue to reply until this ticket gets escalated past an automated response, past the front line humans (who don't even play the game) and keep going until you talk to someone that actually knows what's wrong and can fix it.

ZOS_Adrikoth · September 2020

Hey there @im2tired2try

We can confirm that your ticket is in the right place, and a support agent will reach out as soon as they can.

Please be aware that updating your ticket will put it at the end of the line and delay the response time. With this in mind, we recommend only updating your ticket as necessary.