Twitch Drops (Ouroboros crates) bugged on Consoles?

BalticBlues · August 2020

Yesterday I received an email about getting an Ouroboros crate (Twitch Drop) for watching a Twitch stream. This usually means that the Ouroboros crate can be found directly in the game to unpack, for me on PS4. However, this time there was no Ouroboros crate in the game to unpack. The Code given in the email also does not work if I try entering it. Can somebody else confirm that Ouroboros crates are bugged on PS4? I heard the problem may exist on XBox as well.

Jinxxy85 · August 2020

I started a thread earlier about this exact issue and had one other person confirm they have this issue. I know of a couple of others as well. I put in a ticket about it but they told me it's my own fault because I've got my Xbox account linked as well as my PS4 so the drops are going there instead.

BalticBlues · August 2020

I also opened a ticket but got no response yet. I only play on PS4, but some years ago I accepted ZOS's one-time-offer to transfer my accout from PC to PS4 when console versions released. So far I never had problems to get Twitch Drops on PS4, but perhaps ZOS now changed some code so that the Drops go to PC and not to PS4 anymore?

Jinxxy85 · August 2020

Yeah I'm in the same boat, never any issues until now. I have until now been fortunate enough to get the drop on PS4 and Xbox but they've told me that's not possible so now only Xbox is receiving them. Annoying when PS4 is my primary but I'm just waiting on a response as to how I can pick which platform I wish to get drops on.

Seeing as this issue suddenly ninja crept up this week at the exact same time and only for a very few select people I'm guessing they have changed something on their end.

DustyWarehouse · August 2020

I'm not receiving drops on Xbox either. I play PC these days but still log into my Xbox account for daily rewards. My accounts are all linked up and I've been receiving drops on both platforms without issue ever since drops arrived on consoles. These past few days I've only received drops on PC, even though there has been no changes in my account.

So I think the issue here is with ZOS. Something isn't working as it was previously.

Ingenon · August 2020

This morning and yesterday morning I received an email saying I got an Ouroboros crate from watching a stream the previous day. Both days I logged into my PS4 and received the crate. I play ESO on PS4 and have never played ESO on other platforms. Twitch drops on PS4 do not seem to be bugged for me this weekend.

Jolipinator · August 2020

I watched ESO Live on Friday and got an email about a drop, but I received nothing in game.

Alphawolf01A · August 2020

I'm on xbox. I received a code in an email yesterday and didn't get the crate either. Tried the code redemption and it said it was invalid.

Any help would be appreciated. @ZOS_GinaBruno

ZOS_GinaBruno · August 2020

If you’re receiving a Drop email but not actually getting the crate in-game, could you please pass along your Gamertag/PSN ID, and your platform? Thank you!

BalticBlues · August 2020

PSN-ID BalticBlues
PS4 EU

So far two drop emails but no drop crates in-game on PS4 anymore this weekend.
You may delete my old PC account if this helps.
Thanks for trying to fix this new issue, Gina

CompletelyToast · August 2020

Gamertag - Dyibert
Xbox/NA
I’ve also gotten 2 or 3 emails but no crates

Alphawolf01A · August 2020

Gamertag - ALPHA GAROU
Xbox

Jinxxy85 · August 2020

Ps4

Gamertag - Jinxy_1985

Thank you so much Gina! Can't remember off the top of my head but I'm missing 4 or 5 crates that I've had emails for at this point.

TheJTOON · August 2020

TheJTOON PC NA

I got four emails so far and no crates. Submitted a ticket.

thekuchenb16_ESO · August 2020

GT: TheKuchen
Xbox/EU

krystinathealien · August 2020

PSN ID: krystinathealien
PS4 NA/EU

Thanks 😊

Jolipinator · August 2020

PSN: JolipinatorJG
PS4 EU

This is the first time it has happened to me, so losing 1 crate is not a big deal.

Maiyu93 · August 2020

Xbox GT: GluGun93
Xbox NA

Have 2 receipt emails for crates that never appeard

ZOS_GinaBruno · August 2020

Thanks everyone! We'll be investigating and let you know if we need any additional info from any of you.

Jinxxy85 · August 2020

ZOS_GinaBruno wrote: »

Thanks everyone! We'll be investigating and let you know if we need any additional info from any of you.

Thank you so much Gina 😊

mellonkitty · August 2020

PSN cata-wampus NA

Got two mails but no crates delivered to the PS4 where I have ESO+ active. I do have an old PC account (mellonkitty) as well that is mostly unused.

Thanks!

Edit: I just checked my PC account and did indeed get the crates there. I find it a pity that they didn't go to the PS4 account where I'm actually playing nowadays complete with subscription. Weird!

MythrialDrow · August 2020

PSN petulant_prince
PS4 EU

Belder · September 2020

Xbox Gamertag: Belderon
Xbox EU

SkiiBird · September 2020

Xbox Gamertag: SkiiBird

Xbox NA

TheAbyssall · September 2020

Psn gamertag : TheAbyssall
Ps4 NA
2 crates not received here

QuietPanda_22 · September 2020

ZOS_GinaBruno wrote: »

If you’re receiving a Drop email but not actually getting the crate in-game, could you please pass along your Gamertag/PSN ID, and your platform? Thank you!

PSN Gamertag: Mirthfaery
PS4 NA

2 crates not received

ZOS_GinaBruno · September 2020

Thanks again for your patience, everyone. We just fixed this issue so you should now receive the Ouroboros Crate in-game when you receive a notification email about earning a Twitch Drop. For anyone that did not get crates from the past week but did receive the email, we'll be sending these out starting tomorrow.

kuma82 · September 2020

VenerableAF1982
Xbox NA 2 crates not received.

mellonkitty · September 2020

Thank you Gina for looking into this! Your time and attention are appreciated

ZOS_GinaBruno · September 2020

We just finished sending out the missing crates from anyone who previously received an email. Could you let us know if you received them? Thanks!

thekuchenb16_ESO · September 2020

Got it! Thank you very much 😊