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Twitch Drops (Ouroboros crates) bugged on Consoles?
BalticBlues
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Yesterday I received an email about getting an Ouroboros crate (Twitch Drop) for watching a Twitch stream. This usually means that the Ouroboros crate can be found directly in the game to unpack, for me on PS4. However, this time there was no Ouroboros crate in the game to unpack. The Code given in the email also does not work if I try entering it. Can somebody else confirm that Ouroboros crates are bugged on PS4? I heard the problem may exist on XBox as well.
Edited by BalticBlues on August 30, 2020 3:25PM 0
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Jinxxy85✭✭✭I started a thread earlier about this exact issue and had one other person confirm they have this issue. I know of a couple of others as well. I put in a ticket about it but they told me it's my own fault because I've got my Xbox account linked as well as my PS4 so the drops are going there instead.1 -
BalticBlues✭✭✭✭✭
✭✭✭I also opened a ticket but got no response yet. I only play on PS4, but some years ago I accepted ZOS's one-time-offer to transfer my accout from PC to PS4 when console versions released. So far I never had problems to get Twitch Drops on PS4, but perhaps ZOS now changed some code so that the Drops go to PC and not to PS4 anymore?1 -
Jinxxy85✭✭✭Yeah I'm in the same boat, never any issues until now. I have until now been fortunate enough to get the drop on PS4 and Xbox but they've told me that's not possible so now only Xbox is receiving them. Annoying when PS4 is my primary but I'm just waiting on a response as to how I can pick which platform I wish to get drops on.
Seeing as this issue suddenly ninja crept up this week at the exact same time and only for a very few select people I'm guessing they have changed something on their end.0 -
DustyWarehouse✭✭✭I'm not receiving drops on Xbox either. I play PC these days but still log into my Xbox account for daily rewards. My accounts are all linked up and I've been receiving drops on both platforms without issue ever since drops arrived on consoles. These past few days I've only received drops on PC, even though there has been no changes in my account.
So I think the issue here is with ZOS. Something isn't working as it was previously.1 -
Ingenon✭✭✭✭✭
✭This morning and yesterday morning I received an email saying I got an Ouroboros crate from watching a stream the previous day. Both days I logged into my PS4 and received the crate. I play ESO on PS4 and have never played ESO on other platforms. Twitch drops on PS4 do not seem to be bugged for me this weekend.0 -
Jolipinator✭✭✭✭✭
✭✭I watched ESO Live on Friday and got an email about a drop, but I received nothing in game.PS5 EU.0 -
Alphawolf01A✭✭✭✭✭I'm on xbox. I received a code in an email yesterday and didn't get the crate either. Tried the code redemption and it said it was invalid.
Any help would be appreciated. @ZOS_GinaBrunoEdited by Alphawolf01A on August 31, 2020 5:31AM0 -
ZOS_GinaBrunoCommunity ManagerIf you’re receiving a Drop email but not actually getting the crate in-game, could you please pass along your Gamertag/PSN ID, and your platform? Thank you!Gina Bruno
Principal Creator Engagement Manager
Dev Tracker | Service Alerts | ESO Twitter | My Twitter1 -
BalticBlues✭✭✭✭✭
✭✭✭PSN-ID BalticBlues
PS4 EU
So far two drop emails but no drop crates in-game on PS4 anymore this weekend.
You may delete my old PC account if this helps.
Thanks for trying to fix this new issue, Gina
Edited by BalticBlues on August 31, 2020 9:15AM0 -
Jinxxy85✭✭✭Ps4
Gamertag - Jinxy_1985
Thank you so much Gina! Can't remember off the top of my head but I'm missing 4 or 5 crates that I've had emails for at this point.0 -
TheJTOON✭✭TheJTOON PC NA
I got four emails so far and no crates. Submitted a ticket.Edited by TheJTOON on August 31, 2020 1:36PM0 -
Jolipinator✭✭✭✭✭
✭✭PSN: JolipinatorJG
PS4 EU
This is the first time it has happened to me, so losing 1 crate is not a big deal.PS5 EU.0 -
ZOS_GinaBrunoCommunity ManagerThanks everyone! We'll be investigating and let you know if we need any additional info from any of you.Gina Bruno
Principal Creator Engagement Manager
Dev Tracker | Service Alerts | ESO Twitter | My Twitter1 -
Jinxxy85✭✭✭ZOS_GinaBruno wrote: »Thanks everyone! We'll be investigating and let you know if we need any additional info from any of you.
Thank you so much Gina 😊1 -
mellonkittySoul ShrivenPSN cata-wampus NA
Got two mails but no crates delivered to the PS4 where I have ESO+ active. I do have an old PC account (mellonkitty) as well that is mostly unused.
Thanks!
Edit: I just checked my PC account and did indeed get the crates there. I find it a pity that they didn't go to the PS4 account where I'm actually playing nowadays complete with subscription. Weird!Edited by mellonkitty on August 31, 2020 6:22PM0 -
QuietPanda_22✭✭✭ZOS_GinaBruno wrote: »If you’re receiving a Drop email but not actually getting the crate in-game, could you please pass along your Gamertag/PSN ID, and your platform? Thank you!
PSN Gamertag: Mirthfaery
PS4 NA
2 crates not receivedSky above, Earth below, Fire within PSN: MirthfaeryEl-Rielle the Awakened, High Elf Sorceror
S'ilence, Khajiit Nightblade
Indiguana Jones, Argonian Nightblade
Angelienne, Breton Templar
Holy Meow, Khajiit Templar
Coral's Bite, Argonian Dragonknight
Atha'zagora, Khajiit Arcanist
Mokey Fraggle, Argonian Warden
Minnie Meows, Khajiit Warden
Nandailie Resinator, Dark Elf Necromancer
Faerylicious, Orc Necromancer0 -
ZOS_GinaBrunoCommunity ManagerThanks again for your patience, everyone. We just fixed this issue so you should now receive the Ouroboros Crate in-game when you receive a notification email about earning a Twitch Drop. For anyone that did not get crates from the past week but did receive the email, we'll be sending these out starting tomorrow.Gina Bruno
Principal Creator Engagement Manager
Dev Tracker | Service Alerts | ESO Twitter | My Twitter1 -
mellonkittySoul ShrivenThank you Gina for looking into this! Your time and attention are appreciated
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ZOS_GinaBrunoCommunity ManagerWe just finished sending out the missing crates from anyone who previously received an email. Could you let us know if you received them? Thanks!Edited by ZOS_GinaBruno on September 2, 2020 3:45PMGina Bruno
Principal Creator Engagement Manager
Dev Tracker | Service Alerts | ESO Twitter | My Twitter0
