Maintenance for the week of November 17:
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
The support team asked for a reply on their msg but sent the reply was never checked and a couple of days later (literally) another automatic ban. On both accounts.
Grrr. What a mess. They should have just reverted all social bans, and re-tune the algorithm that is causing this. Clearly it is running amok in a bad state.
In the meantime we are still waiting for two account to get unbanned, in the meantime holidays are almost over, so our plan to do a lot of dungeons and get some gear didn't work out because we can't trade the dungeon drops.