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Can i have a reply

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Matherios
Matherios
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Can i have a reply to my ticket Question Reference # 200804-004529
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Greetings @Matherios

    We can confirm that your ticket is in the right place, and a support agent will respond to your latest reply as soon as possible.

    Please be aware that updating your ticket will put it at the end of the line and delay the response time. With this in mind, we recommend only updating your ticket as necessary.
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  • Matherios
    Matherios
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    Ok thank you!!!
  • Matherios
    Matherios
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    How long does it take regulary for a reply?
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Hello @Matherios

    Response time can vary depending on the type of ticket or issue type, but please be aware that we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

    We appreciate your patience, as our support team is working as quickly as possible to process your ticket.
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  • I_am_a_Nord
    I_am_a_Nord
    ✭
    Matherios wrote: »
    How long does it take regulary for a reply?

    Expect to wait longer than 2 weeks, as of today its been 2 weeks since I submitted my ticket #200724-006688 and still no response from customer support. Everyday I'm checking my email, from the looks of it I think it'll be a month til they even contact me.
  • ZOS_Bill
    ZOS_Bill
    admin
    @I_am_a_Nord

    I've replied to your latest private message regarding the current ticket you have open.
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  • Matherios
    Matherios
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    Can you please make sure my ticket Question Reference # 200805-004330 is being looked at.
  • ZOS_Chiroptera
    ZOS_Chiroptera
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    Hey @Matherios, your ticket is in the correct place and a support agent will reach out soon.
    The Elder Scrolls Online - ZeniMax Online Studios
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  • Matherios
    Matherios
    ✭✭✭
    It's been over a week and I still haven't got a reply
  • idk
    idk
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    Matherios wrote: »
    It's been over a week and I still haven't got a reply

    I understand most of the queues are longer than two weeks since COVID became an issue.
  • ZOS_Bill
    ZOS_Bill
    admin
    @Matherios

    I've sent you a private message with another update regarding your support ticket.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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