Wrong name on credit card?

Drew_Firstblood · August 2020

When i try to add a new credit card to subscribe i get an error message saying i haven't written the name correctly.
I tried starting the process anew several times, and yes, i do both know my name and written it correctly in the box.

Elsonso · August 2020

The name you are writing in the box exactly matches the one on the credit card?

Drew_Firstblood · August 2020

Elsonso wrote: »

The name you are writing in the box exactly matches the one on the credit card?

yes

ZOS_Bill · August 2020

@Drew_Firstblood

The FAQ linked below may help if you are on PC updating your information. Clearing browser cache or switching web browsers may help as well.

How do I change my payment information for my ESO Plus membership for PC / Mac?

KaGaOri · August 2020

Drew_Firstblood wrote: »

When i try to add a new credit card to subscribe i get an error message saying i haven't written the name correctly.
I tried starting the process anew several times, and yes, i do both know my name and written it correctly in the box.

Also had problem with the card owner name. In my case it was caused by my native language having couple characters english doesn't have. The site would let me write them down no problem, but when trying to continue with my purchase, the error for incorrect name would pop up. Had to use letters closest to those missing from english to make it work (which is stupid, since the name isn't exactly same as on the card anymore).